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Big5casino - 15 days without receiving €1000 cashout

Posted on June 29, 2018

on the 13th of July I made a withdrawal of 1000 € in the casini big5casino. The documents were requested and after a few days to be approved, I obtained it. on the 18th of July, I again withdraw 1000 €. I was told that you were all right. After a few days I had not received the money in my account, I contacted the online support. I was told that the money would only come into my account today, July 29. I wondered why it took so long, they told me that it was so, that being by bank transfer would take more time. I've waited until today, and I still do not have the money in my account. I'm asking for your help because I find it strange this time to recber money from 1 casino.
I use google translate .

Posted on July 2, 2018

Dear Pulpfic,

I have overlooked your account, and I see indeed that the withdraw was processed on the 21st of June.

I have checked with our financial department and they have informed me that your withdraw bounced back to us.

I kindly like to ask you that you check with your bank if you can receive payments from foreign bank accounts. I also wish to ask, just to make sure it will not bounce again, that you send us through our support department your banking details.

Thank you for your cooperation.

Kind regards,
Big5 Casino

Posted on July 3, 2018

problem solved . They managed to solve in 48 hours what they did not do in 2 weeks. Congratulations !
Thanks askgamblers

Posted on July 3, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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