Complaint #30 0x.bet Casino

Unpaid Winnings in Muertos Mulitiplies Megaway

By Marc1980k

3 years ago

Unpaid Winnings/No answer from Support.

I won 1098 € in the game muertos multiplies megaway. The winnings were not transferred to my game account. Proof of winning was sent to the casino. I've been waiting for a response for 10 days, but either you don't get an answer from support or you're told in live chat that you still have to wait.

Disputed Casino 0x.bet Casino

Reason Wrong calculations

Amount €1098

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Marc1980k

• 1 reviews

3 years ago

The Money is on my Account. This Complaint can be closed.
Thank you

Marc1980k

• 1 reviews

3 years ago

Hello Askgamblers Team,
unfortunately my account is blocked. despite multiple requests to support, They dont Open My account. that's why I can't check whether the amount was really posted to my account or not.

Thank you for your help!

AskGamblers

• Support Team

3 years ago

Dear @Marc1980k,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

0x.bet Casino Complaint Stats

Resolved 11 / 12

Avg. Amount $1,584

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

0x.bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

0x.bet Casino Complaints

See all complaints for this casino

0xbet rejects my self-exclusion request

I am writing to formally complain about 0xBet Casino (0x.bet) for failing to honor my self-exclusion request and for months of deliberate delays, contradictory responses, and ultimately rejecting my refund request without any explanation.

--- TIMELINE OF EVENTS ---

February 13, 2026: I sent an email to 0xBet explicitly requesting account closure due to gambling addiction. I stated clearly: I want my account closed because of gambling addiction.

0xBet's response: Instead of closing my account immediately, they asked me why I wanted to close it. I again explained it was due to gambling addiction. Despite this, they refused to close my account.

Following weeks: I continued to insist, sending multiple requests. The casino ignored all of them. My account remained open and I continued to suffer losses as a result — totalling approximately €4,880 after my initial self-exclusion request.

--- CASINO GURU COMPLAINT ---

I then opened a formal complaint on Casino Guru, where the full exchange is publicly documented. During this process, 0xBet initially appeared to acknowledge the refund — at one point telling me to reply to the thread once the money appeared in my account, implying they would return it.

However, after months of being asked to provide document after document (KYC, source of funds, and others), with each document being rejected and replaced by a new request, the casino ultimately rejected my claim — without ever providing a reason, either by email or through the Casino Guru complaint thread.

Casino Guru closed the case as UNRESOLVED, with the verdict that the self-exclusion failed and my account closure request was ignored.

--- KEY FACTS ---

- Self-exclusion was requested explicitly, in writing, on February 13, 2026, citing gambling addiction
- The casino did not close the account despite repeated requests
- Losses of approximately €4,880 were incurred after the request date
- The casino initially suggested a refund would be issued, then reversed this without explanation
- Months of document requests were used as a delaying tactic
- The final rejection came with no reason given — not by email, not through Casino Guru
- 0xBet operates without a license from Spain's regulatory authority (DGOJ), meaning they are operating illegally for Spanish players
- I am currently exploring legal action with a specialist lawyer

--- WHAT I AM REQUESTING ---

1. A full refund of all deposits made after February 13, 2026 (approximately €4,880)
2. A written explanation for the rejection of my claim

I have full documentation: the original emails, the complete Casino Guru complaint thread, and bank records showing all deposits made after my self-exclusion request.

This case involves a vulnerable player with a documented gambling addiction whose repeated requests for help were ignored, delayed, and ultimately dismissed without justification. I urge AskGamblers to take this seriously.

Unresolved

€4,880

Withdrawal not received of 35000 RS

Hello team,

I made the withdrawal of Rs 35000 on 13/07/2025 at 9:41 pm with the transaction id as 451150102 however the withdrawal is still not provided and even after emails they are just saying they are waiting for update. Please help and provide my withdrawal as soon as possible. This is the very huge amount however dafabet always play this fraud with the larger withdrawal amount.

Rejected

₹35,000

Withdraw shows successful but not received yet

I withdraw 47000 from my id it shows withdraw sucessful but money not reached in my bank account yet I contact customer care they raised ticket but still I did not receive money.

Order Details:

Withdraw Amount: 47119 INR

Order ID: F-1828766488249605479

Status: Success

Fee: 2881 INR

Created Time: 4/7/2025, 11:10:30 PM

Rejected

₹47,119

Casino missing deposits 2 week delay

I made a deposit on the 8th march 2025 via XRP to the amount of 6.134286 XRP.

It was never credited to my account even with 2 weeks worth of waiting and liaising with staff they are still not crediting my deposit. This isn’t the first time they have done this.

Please help me recover my money

I will provide all related documents proving deposits and also casino correspondence dates.

Resolved

$1,556

Again not crediting deposit and stalling

I deposited roughly $14euro using USDT to ox.bet and they are giving me the “run around treatment” again

This is not the first time this casino has done this they are super slow in replies too making the whole situation unbearable. I tell people to tread with caution using this casino they seem to treat there vips very poorly I am reconsidering playing here.

Here are the blockchain details clearly showing the successful deposit to the correct address supplied by 0x.bet

Transaction Hash:

0x897bed7adcf98bae0d895b529d1d250c086e453d1b9930cb32f078b50c83bac4

Status:

Success

Block:

21343489

6484 Block Confirmations

Value:

0 ETH

($0.00)

Transaction Fee:

0.006066474023346904 ETH

$24.17aud

Gas Price:

13.642428152 Gwei (0.000000013642428152 ETH)

Resolved

€14

0x. bet Casino - Not crediting deposit

I have been waiting a week for 0x.bet to credit me my xrp deposit but they are just giving me the run around.

Please sort this casino out it’s very disappointing you can clearly see my deposit and see all the details are correct I will upload a pdf of the email conversation I’m having with them.

Please just help me get my deposit back

Resolved

$95

0xbet froze my money

I have deposited around 1400usdt on 0xbet.

I have requested withdrawal (around 470usdt).

Since then my withdrawal has been frozen, with the only answer to what's delaying it "the finance are accepting withdrawals in a queue". All this meanwhile I'm VIP with the advertisement of "lightning fast and instant withdrawals" as one of the perks.

I haven't used any bonus for my winnings, and my KYC is also complete and successful since a week ago.

I've written to them numerous times on e-mail, but no answer. Their live support just pushes me to the VIP manager who just tells me to wait. Moreover he promised that I would get these funds yesterday, on 12.09.2024.

Based on what I wrote casino 0xbet, their withdrawal time should be expressed, especially for vip players.

Such an expectation puts the player under unnecessary stress, undermines the credibility of the casino and shows that the casino is not financially stable.

I would like to warn other bettors and ask you Askgamblers for help.

Resolved

$470

Ox.bet Casino - Cant withdraw and no help

Hello. Ive emailed 0xbet a lot of times. The issue is that all withdrawal methods are locked.

I do all what they say but nothing happens. If you read the emailconversation its quite obvious they are not so intrested in fixing this. They tell me to send and do the same thing over and over again. Over a week has passed and i cant come any further with them.

Attached is a file over how it looks. There is a lock over the option revolut to withdraw. And if i click on another option the locker moves there. Its 1120 euro i want to withdraw.

I send you and email to [email protected] with one conversation ive had with them. I didnt manage to attach a file that works.
Maybe you can attach it?

Thank you!

Resolved

€1,120

Withdrawal delay at 0x bet

I have been playing at 0x.bet casino.

On the home page it states no kyc for crypto players.

I have withdrawn a small amount with no problem at all. It took longer than the couple of minutes that was promised but I got the money.

7 days ago I tried to withdraw 11ltc and I got a pop up saying if withdrawal is successful it will be transferred within minutes. Withdrawal status remained “frozen” for a while with the option to cancel withdrawal.

The next day I checked and the status was “aggregator status cancelled”

I have been contacting live chat almost daily asking what’s going on only to be told that there is a problem and that it has been transferred to the relevant department and you will receive an email when they sort the problem.

Usually crypto casinos pay out within hours at the most

Resolved

$697

Significant delayed withdrawal after casino approval

This is my first time playing at this casino and I wanted to play a small amount to test their deposit and withdrawal process but it turns out to be extremely delayed.

I deposited 429 TRX and did not use any of their welcome bonus or ever claim another promotion later. I fulfilled their 3x wagering (applicable to all deposits), and my balance became 830 TRX. Then I submitted a withdrawal request.

At first, the status was 'frozen' and the next day, the status became 'approved' but no money was sent to my wallet. When I contacted their live support multiple times, they always first told me using pre-written text that they checked withdrawals in a queue and I had to wait. BUT when I told them it shows as approved in my transaction history, they first told me to wait 24-48 hours to get the money sent out, and now they are telling me they have a technical error with their payment system and it's unknown how much longer I need to wait for this 830 TRX about 96 USD. It has been 3 days and I am not sure what's going on their side.

Resolved

$97