Complaint #53 0x.bet Casino

Delaying my withdrawal of 3125 USDT

By jptfox

2 years ago

Deposited 473 USDT & turned it into 3,125 by the following day betting on sports. Tried to withdraw but they won’t process it.

They advertise no KYC & will gladly allow you to deposit as much as you want but as soon as you try to withdraw they cancel your withdrawal & ask for KYC.

I fulfilled all KYC requirements & passed the process & then tried to withdraw again. Their site says you need to wait upto 2 days for the withdrawal to be processed but they don't’ process it, they just keep making excuses to delay. Their hustle is that they hope you get frustrated & cancel the withdrawal to bet again until you lose which I never did.

My withdrawal has now been waiting for over 2 days:

Requested - 2023-11-10 04:25:12 UTC

They try to finesse you by giving you a “VIP Manager” via telegram but all they do is make excuses then when you try to speak to CS they say only VIP manager can deal with you then end the chat. Total scam site!!

Unfortunately for them I have the best lawyer in Curacao for these matters so I will get 100% of the funds & will also damage Casbit when they finally switch to the new licensing regime next year.

Total scam site, avoid at all costs!!!!!

Disputed Casino 0x.bet Casino

Reason Delayed payment

Amount $3125

Discussion

AskGamblers

• Support Team

2 years ago

Dear @jptfox,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

0x.bet Casino

• Representative

2 years ago

Dear JPTFOX and AskGamblers team,

Thank you for the information provided.

We have checked this case and would like to inform you that the withdrawal request was approved 2 days ago, namely on November 12 at 12:24 UTC, as the withdrawal was made via crypto, the funds should have arrived within 20 minutes from the moment the withdrawal request was approved, so we ask the player to check his crypto wallet again.

If the funds have not arrived, we kindly ask you to provide us with a proof of this. Also, if you have any questions for us, we will be happy to answer them.

Best regards,
0xBet team.

AskGamblers

• Support Team

2 years ago

Dear 0x.bet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

0x.bet Casino

• Representative

2 years ago

Dear JPTFOX,

We are very sorry to hear that you are not satisfied with your experience at our casino, we will do our best to resolve this situation as soon as possible. In order for us to verify the information and investigate the matter, we ask you to provide us with the email associated with your account at our casino.

Best regards
0xBet team

0x.bet Casino Complaint Stats

Resolved 11 / 12

Avg. Amount $1,584

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

0x.bet Casino Complaints

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0xbet rejects my self-exclusion request

I am writing to formally complain about 0xBet Casino (0x.bet) for failing to honor my self-exclusion request and for months of deliberate delays, contradictory responses, and ultimately rejecting my refund request without any explanation.

--- TIMELINE OF EVENTS ---

February 13, 2026: I sent an email to 0xBet explicitly requesting account closure due to gambling addiction. I stated clearly: I want my account closed because of gambling addiction.

0xBet's response: Instead of closing my account immediately, they asked me why I wanted to close it. I again explained it was due to gambling addiction. Despite this, they refused to close my account.

Following weeks: I continued to insist, sending multiple requests. The casino ignored all of them. My account remained open and I continued to suffer losses as a result — totalling approximately €4,880 after my initial self-exclusion request.

--- CASINO GURU COMPLAINT ---

I then opened a formal complaint on Casino Guru, where the full exchange is publicly documented. During this process, 0xBet initially appeared to acknowledge the refund — at one point telling me to reply to the thread once the money appeared in my account, implying they would return it.

However, after months of being asked to provide document after document (KYC, source of funds, and others), with each document being rejected and replaced by a new request, the casino ultimately rejected my claim — without ever providing a reason, either by email or through the Casino Guru complaint thread.

Casino Guru closed the case as UNRESOLVED, with the verdict that the self-exclusion failed and my account closure request was ignored.

--- KEY FACTS ---

- Self-exclusion was requested explicitly, in writing, on February 13, 2026, citing gambling addiction
- The casino did not close the account despite repeated requests
- Losses of approximately €4,880 were incurred after the request date
- The casino initially suggested a refund would be issued, then reversed this without explanation
- Months of document requests were used as a delaying tactic
- The final rejection came with no reason given — not by email, not through Casino Guru
- 0xBet operates without a license from Spain's regulatory authority (DGOJ), meaning they are operating illegally for Spanish players
- I am currently exploring legal action with a specialist lawyer

--- WHAT I AM REQUESTING ---

1. A full refund of all deposits made after February 13, 2026 (approximately €4,880)
2. A written explanation for the rejection of my claim

I have full documentation: the original emails, the complete Casino Guru complaint thread, and bank records showing all deposits made after my self-exclusion request.

This case involves a vulnerable player with a documented gambling addiction whose repeated requests for help were ignored, delayed, and ultimately dismissed without justification. I urge AskGamblers to take this seriously.

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Order Details:

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Order ID: F-1828766488249605479

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Transaction Hash:

0x897bed7adcf98bae0d895b529d1d250c086e453d1b9930cb32f078b50c83bac4

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Block:

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6484 Block Confirmations

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$24.17aud

Gas Price:

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