Complaint #1 Jack.com Sportsbook

Jackbit Sportsbook - They took my money and closed my account for no reason

By kostetsna21

1 year ago

Hi AskGamblers team,

I really need your help.

I had $1,871 in my Jackbit account, and now there’s only $796 left. They suddenly took the rest of my money and told me that my account will be closed because I “broke the rules.” But I didn’t do anything wrong at all — I just placed a few normal sports bets.

They asked me to go through verification, and I did everything they asked. A few days later, I even got an email that said my verification was successful. But right after that, they removed over $1,000 from my balance and told me my account is getting shut down.

I honestly don’t understand what’s going on. I followed all their rules, didn’t use any tricks or anything shady. I just want my money back and a clear explanation.

Please help me understand what happened and what I can do. This feels really unfair.

Disputed sportsbook Jack.com Sportsbook

Reason Account closure

Amount $1871

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Our team received email from the operator. Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

1 year ago

Dear Jackbit Sportsbook ,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jack.com Sportsbook

• Representative

1 year ago

Dear @kostetsna21,

As we've checked the details, your account has been flagged for IP and device connections with another player account, along with similar gameplay patterns on both of them.

Please note that creating multiple accounts by a single player, sharing account access, or allowing third-party usage of our platform is a direct violation of our usage policy. As a result, all related accounts are subject to termination, and an administrative fee of 20% is applied upon account closure.

Please refer to our terms and conditions page for further details: https://jackbit.com/en/static/terms?category=generalterms

Sincerely,
Jackbit Casino

AskGamblers

• Support Team

1 year ago

Dear Jackbit Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jack.com Sportsbook Complaint Stats

Resolved 3 / 3

Avg. Amount $1,678

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Jack.com Sportsbook Complaints

See all complaints for this sportsbook

Jackbit Sportsbook - Delaying verification and stopping withdrawals

Hello,

I created my account on Jackbit and made a deposit with cryptocurrency. I bet on sports and won some money. I even won a four-match tennis parlay. I tried to withdraw, but it was rejected.

I received a message on the site and an email saying I had to complete KYC verification. I did so, sending everything they asked for: ID and proof of address. I received an email from them saying my verification process was successful.

Then I made another withdrawal, which was also rejected. I tried again, and the same thing happened. I received an email from the site saying I had to complete a video verification process. (Image attached.) I did it; I had to enter the date, show my ID, and speak in English, using selfie mode. I completed it and sent it. I received a message saying it was approved.

I then tried to make the withdrawal, and it was rejected again, requesting video verification once more. I replied that I had already completed it and it had been approved. They stopped responding.

I have over $2,600 USD that I can't withdraw.

I find this whole situation disrespectful.

My username is <email address removed>

Resolved

$2,600

Jackbit Sportsbook - Video verification is taking too long

Good afternoon, my account is limited in withdrawing funds, support asked me to pass a video verification, which I successfully sent to them by mail. 5 days have passed and my issue has still not been resolved, although the conditions state that this verification does not take more than 72 hours.
Please help resolve this issue. I am in no way refusing to provide the necessary information, but support, in turn, is deliberately delaying the verification process.

Resolved

$563