withdrawal Withheld Despite Repeated Verification

I am requesting AskGamblers' assistance in recovering my funds from Jack.com, which has repeatedly imposed additional verification requirements despite my extensive cooperation and submission of the requested documentation.

Account History and Deposits

I registered with Jack.com on August 27 and made the following deposits:
- August 28: 0.18357 BTC
- August 31: 0.31723 BTC
- September 1: 0.15487 BTC
- September 2: 242.9 SOL

My account balance subsequently reached 2.0381 BTC.

On September 13, I requested a withdrawal of 0.5 BTC. Jack rejected the withdrawal and initiated its verification process. I cooperated immediately.

Verification Timeline

- September 21: Submitted a video identity verification.
- September 24: Submitted a second verification video, this time holding a piece of paper displaying the date.
- September 26: Jack approved my video verification but requested proof of address. I complied.
- October 13: Jack requested source-of-wealth documentation. Its email expressly included gambling-related winnings among acceptable types of income, citing lottery winnings as an example. I provided records of my winnings at 1xBet and recent withdrawals substantially exceeding my deposits at Jack. These were not simply evidence of my financial means. They documented the source of the funds I used to deposit at Jack.
- October 18: Jack responded by emphasizing its PDF documentation requirement. I exported the relevant records directly from 1xBet's website as PDFs and submitted them.
- October 20: Jack rejected those documents without adequately explaining their deficiencies and demanded three to six months of bank statements.
- October 21: I provided bank statements and employment information.
- October 22: Jack acknowledged in writing:

>We have reviewed the documents you submitted, and we are pleased to confirm that they contain relevant information regarding your employment and income.

Despite this acknowledgment, Jack demanded additional documentation confirming salary payments.

- October 26: I provided three additional PDFs containing bank statements.

- October 27: Jack again demanded more documentation, now specifically requiring evidence of the source of funds used for my deposits, issued within the preceding six months. Despite me showing them my previous large payouts from another sportsbook (all recent, in my name, and shared with jack.com)

The Problem

It has now been 44 days since my withdrawal request, and Jack continues to withhold payment while repeatedly changing its documentation requirements.

Here's a summary of the issue

1. I already documented the source of my deposits.

The money I deposited at Jack originated from my gambling winnings at 1xBet. I provided evidence of those winnings and recent withdrawals substantially exceeding the amount deposited at Jack.
My 1xBet account history extends back more than a year, but the withdrawals I documented were recent. The age of the account does not invalidate recent evidence of funds received.
Jack has not adequately explained what specific information is missing from these records or why they are insufficient to establish the stated source of my funds.

2. Jack keeps demanding proof of a different source of income.

After I documented my gambling winnings, Jack shifted its focus to bank statements, employment information, and salary verification.
But my salary was not the source of the cryptocurrency deposits in question. My gambling winnings were.
Requiring increasingly detailed employment and salary records does not address the source of funds I have already identified and documented.

3. The verification requirements have become an endless moving target.

I have submitted identity videos, proof of address, 1xBet winnings and withdrawal records, PDFs exported from 1xBet, employment information, and multiple bank statements.
Each submission has produced another request. Jack has even acknowledged receiving relevant income documentation, yet the process continues.
Its latest demand essentially repeats the original request for proof of the source of my deposits, despite my having supplied precisely that evidence weeks earlier.

4. Jack is withholding my deposited funds, not merely winnings.

My account balance includes substantial funds that I personally deposited. This is not simply a dispute over whether Jack should pay out gambling profits. It is also preventing me from accessing money I brought to the platform.
It has been 44 days since my withdrawal request, and Jack has still failed to provide a clear explanation of what specifically remains unverified.

I ask AskGamblers to intervene and require Jack.com to explain:

- Why are my documented 1xBet winnings and withdrawals insufficient to establish the source of my deposits?
- Why is Jack demanding increasingly detailed salary documentation when I have repeatedly explained and documented that my deposits originated from gambling winnings?
- What specific evidence remains missing that has not already been provided, and why was this not clearly identified earlier?
- What legitimate basis remains for withholding my withdrawal and account balance after 44 days of cooperation?

I have not refused a single verification request. I have repeatedly provided documentation, including records establishing the actual source of my funds.

Jack cannot reasonably disregard that evidence, repeatedly demand unrelated documentation, and continue withholding my money indefinitely without a clear, specific explanation.

I am requesting AskGamblers' assistance in compelling Jack.com to complete verification and release my full available balance.