Complaint #18 BetPlays Sportsbook

Pending Withdrawal since Jan 26th

By Tb121212

1 month ago

I have used Betplays for sports and the casino for months. I have had several withdrawals that only took the 5 business days. My last successful withdrawal took 3 weeks, my last pending withdrawal for $5000 is going on 3 months now.

I have contacted customer support every day, I keep getting the similar messages like:

At the moment, your withdrawal is under review by our payments department. Because of a higher volume of requests than usual, processing may take slightly longer than expected. Rest assured that your funds are secure while the request is being processed.

Disputed sportsbook BetPlays Sportsbook

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tb121212

1 month ago

Hello,

Betplays did finally complete the $5000 withdrawal.

The emotional and financial impact personally on a 3 months delays has been quite sad. I don't feel like a winner here.

But thank you AskGamblers for helping me resolve this issue.

AskGamblers

• Support Team

1 month ago

Dear all,

This complaint has been reopened as per request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Tb121212

1 month ago

Hello,

I have talked to customer service every day.

Here was one of their messages yesterday

"No irregularities on your account, my sincere apologies for the waiting time. The team is trying to make this process as fast as possible."

But still haven't received my money.

BetPlays Sportsbook Complaint Stats

Resolved 7 / 8

Avg. Amount $2,411

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetPlays Sportsbook Complaints

See all complaints for this sportsbook

Pendial Since 17 April

I used to have weekly withdraws completed in 5 business days. Then it was 3 weeks, then 3 months. The last withdraw was two weeks ago. I called customer service and say say the same things like: there are a number of pending withdraws that could extend the usual withdraw time. And they have escalated your request to the finance people.

I would keep gambling, but I've also been recently limited after a solid year of using the site.

I want to either gamble more or withdrawal my money.

Unresolved

$3,606

Delayed payment for 2 months now

I've been trying to withdrawal from betplays for over 2 months now. They updated the website so I decided cancel and resubmit my withdrawal as I thought it might've been delayed due to the new changes. So here I am 2 weeks later still waiting for a 4000 withdrawal and getting the same answer from chat and none from their email. This is getting ridiculous, apparently this is how they treat their "VIPs"

Resolved

$4,000

Delay since Jan 30th

I made a withdrawal on Jan 30 for$3000 and I have not received it. I’ve made multiple withdrawals never with any issue until my last withdrawal which took 18 days to receive. This time, still nothing. I’ve contacted them via chat and WhatsApp and have had no resolution. Each time I am assured that I will be paid ASAP.

Resolved

$3,000

Payment delayed from month

20.01. I made withdrawal. The status is still pending. In the chat they inform that the withdrawal takes up to 5 business days. I've contacted support about this several times, and they always respond with the same message: they've forwarded the matter to the support department. Nothing has really changed. My account was verified a long time ago. Attached is the correspondence from the chat.

Resolved

Money is pending

I have been waiting for my withdrawl since 01-22, and I talked with the support 4 times. They keep saying they will escalate the case, and the team will return to me on mail but nothing happens. I have verified everything on my account, and the 5 days that a normal withdrawl take has passed. i fell like i have done everything, but nothing works. can you plese help.

withdrwal id is : 253261688

Resolved

3000 EUR delayed pending withdrawal for 15 days

Hi, I play with BetPlays casino for a couple of years and for that period time I´ve never had an issues with withdrawals, they used to pay me in about 5-7 days which was totally acceptable according to their Terms and Conditions. Unfortunately now there is a pending withdrawal of the amount 3000 EUR which comes from fair winnings already for 15 days which is very frustrating and what is worse the customer support still gives me the same answers for my questions that the payments department is overloaded by work and I need to wait. I tried to solve it with the casino myself but now I´m afraid that it´s impossible.

Resolved

€3,000

No winnings are withdrawn

Please help with the withdrawal of funds, I made the withdrawal on 06/04/25 in support they said that the withdrawal of funds is carried out within 5 working banking days to my card from which I made a deposit, alas, more than a day has passed, my 292 dollars are not withdrawn and they refer to some kind of deportation that will provide me with an answer in my opinion withdrawal of funds, but in the end, no response comes to me, not to the mail, not to the site notifications, they always write in the chat that you need to wait, you need to wait, and how long to wait if they do not meet the deadline that they themselves told me! I hope for the help of the ASKGAMBLERS team.

Resolved

$292