Complaint #2 BetPlays Sportsbook

No winnings are withdrawn

By AlxKov

11 months ago

Please help with the withdrawal of funds, I made the withdrawal on 06/04/25 in support they said that the withdrawal of funds is carried out within 5 working banking days to my card from which I made a deposit, alas, more than a day has passed, my 292 dollars are not withdrawn and they refer to some kind of deportation that will provide me with an answer in my opinion withdrawal of funds, but in the end, no response comes to me, not to the mail, not to the site notifications, they always write in the chat that you need to wait, you need to wait, and how long to wait if they do not meet the deadline that they themselves told me! I hope for the help of the ASKGAMBLERS team.

Disputed sportsbook BetPlays Sportsbook

Reason Delayed payment

Amount $292

Discussion

AskGamblers

• Support Team

11 months ago

Dear @AlxKov,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BetPlays Sportsbook

• Representative

11 months ago

Dear All,

We would like to confirm that all funds have been successfully sent to the client, as detailed below:

$152 USD was processed as a standard payout to the customer’s credit card.

$80 USD was issued as a refund to the same credit card.

$60 USD was processed as a standard payout to the credit card, as we were unable to process this portion as a refund.

Should you require any additional information or documentation, please feel free to contact us.

Best Regards,
BetPlays Team

AlxKov

11 months ago

I'm waiting for the remaining payment of 152 dollars from you.

BetPlays Sportsbook

• Representative

11 months ago

Dear All,

As explained to the client via email, the withdrawal request with ID 209118381 is being processed as follows:

- An amount of $140 USD has been initiated as a refund to the customer’s credit card (refund is currently in process).
- The remaining balance of $152 USD has been processed as a standard payout to the same credit card.

If any additional information is required, please let us know.

Best Regards,
BetPlays Team

BetPlays Sportsbook Complaint Stats

Resolved 7 / 8

Avg. Amount $2,411

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetPlays Sportsbook Complaints

See all complaints for this sportsbook

Pendial Since 17 April

I used to have weekly withdraws completed in 5 business days. Then it was 3 weeks, then 3 months. The last withdraw was two weeks ago. I called customer service and say say the same things like: there are a number of pending withdraws that could extend the usual withdraw time. And they have escalated your request to the finance people.

I would keep gambling, but I've also been recently limited after a solid year of using the site.

I want to either gamble more or withdrawal my money.

Unresolved

$3,606

Delayed payment for 2 months now

I've been trying to withdrawal from betplays for over 2 months now. They updated the website so I decided cancel and resubmit my withdrawal as I thought it might've been delayed due to the new changes. So here I am 2 weeks later still waiting for a 4000 withdrawal and getting the same answer from chat and none from their email. This is getting ridiculous, apparently this is how they treat their "VIPs"

Resolved

$4,000

Pending Withdrawal since Jan 26th

I have used Betplays for sports and the casino for months. I have had several withdrawals that only took the 5 business days. My last successful withdrawal took 3 weeks, my last pending withdrawal for $5000 is going on 3 months now.

I have contacted customer support every day, I keep getting the similar messages like:

At the moment, your withdrawal is under review by our payments department. Because of a higher volume of requests than usual, processing may take slightly longer than expected. Rest assured that your funds are secure while the request is being processed.

Resolved

€5,000

Delay since Jan 30th

I made a withdrawal on Jan 30 for$3000 and I have not received it. I’ve made multiple withdrawals never with any issue until my last withdrawal which took 18 days to receive. This time, still nothing. I’ve contacted them via chat and WhatsApp and have had no resolution. Each time I am assured that I will be paid ASAP.

Resolved

$3,000

Payment delayed from month

20.01. I made withdrawal. The status is still pending. In the chat they inform that the withdrawal takes up to 5 business days. I've contacted support about this several times, and they always respond with the same message: they've forwarded the matter to the support department. Nothing has really changed. My account was verified a long time ago. Attached is the correspondence from the chat.

Resolved

Money is pending

I have been waiting for my withdrawl since 01-22, and I talked with the support 4 times. They keep saying they will escalate the case, and the team will return to me on mail but nothing happens. I have verified everything on my account, and the 5 days that a normal withdrawl take has passed. i fell like i have done everything, but nothing works. can you plese help.

withdrwal id is : 253261688

Resolved

3000 EUR delayed pending withdrawal for 15 days

Hi, I play with BetPlays casino for a couple of years and for that period time I´ve never had an issues with withdrawals, they used to pay me in about 5-7 days which was totally acceptable according to their Terms and Conditions. Unfortunately now there is a pending withdrawal of the amount 3000 EUR which comes from fair winnings already for 15 days which is very frustrating and what is worse the customer support still gives me the same answers for my questions that the payments department is overloaded by work and I need to wait. I tried to solve it with the casino myself but now I´m afraid that it´s impossible.

Resolved

€3,000