Complaint #12 BetPlays Sportsbook

3000 EUR delayed pending withdrawal for 15 days

By Robstark

4 months ago

Hi, I play with BetPlays casino for a couple of years and for that period time I´ve never had an issues with withdrawals, they used to pay me in about 5-7 days which was totally acceptable according to their Terms and Conditions. Unfortunately now there is a pending withdrawal of the amount 3000 EUR which comes from fair winnings already for 15 days which is very frustrating and what is worse the customer support still gives me the same answers for my questions that the payments department is overloaded by work and I need to wait. I tried to solve it with the casino myself but now I´m afraid that it´s impossible.

Disputed sportsbook BetPlays Sportsbook

Reason Delayed payment

Amount €3000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Robstark

4 months ago

Hi all,

I was paid by BetPlays,

Thank you,

BetPlays Sportsbook

• Representative

4 months ago

Dear All,

We sincerely apologize for the delay experienced by the customer. The withdrawal was temporarily delayed due to a technical issue on the side of our payment provider, which resulted in an unexpected backlog of pending transactions. Unfortunately, this situation was outside of our direct control.

We are pleased to confirm that the issue has now been fully resolved and that the withdrawal of 3,000 EUR was successfully processed and paid today.

We kindly ask the player to confirm receipt of the funds once they reach their account. Should any additional assistance be required, we remain fully available to support both the customer and the AskGamblers team.

Thank you for your understanding and cooperation.

Kind regards,
BetPlays Team

BetPlays Sportsbook Complaint Stats

Resolved 7 / 8

Avg. Amount $2,411

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetPlays Sportsbook Complaints

See all complaints for this sportsbook

Pendial Since 17 April

I used to have weekly withdraws completed in 5 business days. Then it was 3 weeks, then 3 months. The last withdraw was two weeks ago. I called customer service and say say the same things like: there are a number of pending withdraws that could extend the usual withdraw time. And they have escalated your request to the finance people.

I would keep gambling, but I've also been recently limited after a solid year of using the site.

I want to either gamble more or withdrawal my money.

Unresolved

$3,606

Delayed payment for 2 months now

I've been trying to withdrawal from betplays for over 2 months now. They updated the website so I decided cancel and resubmit my withdrawal as I thought it might've been delayed due to the new changes. So here I am 2 weeks later still waiting for a 4000 withdrawal and getting the same answer from chat and none from their email. This is getting ridiculous, apparently this is how they treat their "VIPs"

Resolved

$4,000

Pending Withdrawal since Jan 26th

I have used Betplays for sports and the casino for months. I have had several withdrawals that only took the 5 business days. My last successful withdrawal took 3 weeks, my last pending withdrawal for $5000 is going on 3 months now.

I have contacted customer support every day, I keep getting the similar messages like:

At the moment, your withdrawal is under review by our payments department. Because of a higher volume of requests than usual, processing may take slightly longer than expected. Rest assured that your funds are secure while the request is being processed.

Resolved

€5,000

Delay since Jan 30th

I made a withdrawal on Jan 30 for$3000 and I have not received it. I’ve made multiple withdrawals never with any issue until my last withdrawal which took 18 days to receive. This time, still nothing. I’ve contacted them via chat and WhatsApp and have had no resolution. Each time I am assured that I will be paid ASAP.

Resolved

$3,000

Payment delayed from month

20.01. I made withdrawal. The status is still pending. In the chat they inform that the withdrawal takes up to 5 business days. I've contacted support about this several times, and they always respond with the same message: they've forwarded the matter to the support department. Nothing has really changed. My account was verified a long time ago. Attached is the correspondence from the chat.

Resolved

Money is pending

I have been waiting for my withdrawl since 01-22, and I talked with the support 4 times. They keep saying they will escalate the case, and the team will return to me on mail but nothing happens. I have verified everything on my account, and the 5 days that a normal withdrawl take has passed. i fell like i have done everything, but nothing works. can you plese help.

withdrwal id is : 253261688

Resolved

No winnings are withdrawn

Please help with the withdrawal of funds, I made the withdrawal on 06/04/25 in support they said that the withdrawal of funds is carried out within 5 working banking days to my card from which I made a deposit, alas, more than a day has passed, my 292 dollars are not withdrawn and they refer to some kind of deportation that will provide me with an answer in my opinion withdrawal of funds, but in the end, no response comes to me, not to the mail, not to the site notifications, they always write in the chat that you need to wait, you need to wait, and how long to wait if they do not meet the deadline that they themselves told me! I hope for the help of the ASKGAMBLERS team.

Resolved

$292