Complaint #15 BetPlays Sportsbook

Payment delayed from month

By mpiotr32

7 months ago

20.01. I made withdrawal. The status is still pending. In the chat they inform that the withdrawal takes up to 5 business days. I've contacted support about this several times, and they always respond with the same message: they've forwarded the matter to the support department. Nothing has really changed. My account was verified a long time ago. Attached is the correspondence from the chat.

Disputed sportsbook BetPlays Sportsbook

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetPlays Sportsbook management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

mpiotr32

6 months ago

Accusing a customer of violating Article 3 is typically the easiest procedure to deprive them of funds in their account. I encourage you to read reviews on other forums about how willingly this company pays out funds to its customers.
This simply cannot be proven. I have never, and will never, have a single account with my details. I logged in from both my computer and my phone.
I deny being accused of violating Articles 3 and 9. I was robbed of my money through a traditional census, which I deposited using a verified method. I made several deposits, and this company is so thieving that it confiscated both my winnings and my deposit under a false pretext.
Provide proof of breaking the regulations.

BetPlays Sportsbook

• Representative

6 months ago

Dear All,

Following a comprehensive review of the customer's account and betting activity, we have identified violations of our General Terms and Conditions. Specifically, the customer has contravened Rule 3. Rule 9. Rule 16. and Rule 17. as outlined in our terms, which can be accessed at:
https://betplays.com/en/sections/rules/general-terms-and-conditions

Our investigation confirmed that the customer is linked to another account via Device Key and used sports bonuses in a coordinated manner.

We have sent AskGamblers an email with an explanation and evidence.

Regards,
BetPlays Team

AskGamblers

• Support Team

7 months ago

Dear @BetPlays Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetPlays Sportsbook Complaint Stats

Resolved 9 / 9

Avg. Amount $2,545

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetPlays Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 7 days.

BetPlays Sportsbook Complaints

See all complaints for this sportsbook

No Payment for 14 Days

First the withdrawal was promised within 24 hours, then it was 5 buisness days as stated in their t&c and now i waited 2 full weeks (including 10 buisness days) and still have not been paid. I am awaiting a withdrawal of 3623 usdc. The support team does tell me since a full week that the withdrawal would be handled with ,,priority´´ and i will be paid as soon as possible. There is no end in sight.

Resolved

$3,623

Pendial Since 17 April

I used to have weekly withdraws completed in 5 business days. Then it was 3 weeks, then 3 months. The last withdraw was two weeks ago. I called customer service and say say the same things like: there are a number of pending withdraws that could extend the usual withdraw time. And they have escalated your request to the finance people.

I would keep gambling, but I've also been recently limited after a solid year of using the site.

I want to either gamble more or withdrawal my money.

Resolved

$3,606

Delayed payment for 2 months now

I've been trying to withdrawal from betplays for over 2 months now. They updated the website so I decided cancel and resubmit my withdrawal as I thought it might've been delayed due to the new changes. So here I am 2 weeks later still waiting for a 4000 withdrawal and getting the same answer from chat and none from their email. This is getting ridiculous, apparently this is how they treat their "VIPs"

Resolved

$4,000

Pending Withdrawal since Jan 26th

I have used Betplays for sports and the casino for months. I have had several withdrawals that only took the 5 business days. My last successful withdrawal took 3 weeks, my last pending withdrawal for $5000 is going on 3 months now.

I have contacted customer support every day, I keep getting the similar messages like:

At the moment, your withdrawal is under review by our payments department. Because of a higher volume of requests than usual, processing may take slightly longer than expected. Rest assured that your funds are secure while the request is being processed.

Resolved

€5,000

Delay since Jan 30th

I made a withdrawal on Jan 30 for$3000 and I have not received it. I’ve made multiple withdrawals never with any issue until my last withdrawal which took 18 days to receive. This time, still nothing. I’ve contacted them via chat and WhatsApp and have had no resolution. Each time I am assured that I will be paid ASAP.

Resolved

$3,000

Money is pending

I have been waiting for my withdrawl since 01-22, and I talked with the support 4 times. They keep saying they will escalate the case, and the team will return to me on mail but nothing happens. I have verified everything on my account, and the 5 days that a normal withdrawl take has passed. i fell like i have done everything, but nothing works. can you plese help.

withdrwal id is : 253261688

Resolved

3000 EUR delayed pending withdrawal for 15 days

Hi, I play with BetPlays casino for a couple of years and for that period time I´ve never had an issues with withdrawals, they used to pay me in about 5-7 days which was totally acceptable according to their Terms and Conditions. Unfortunately now there is a pending withdrawal of the amount 3000 EUR which comes from fair winnings already for 15 days which is very frustrating and what is worse the customer support still gives me the same answers for my questions that the payments department is overloaded by work and I need to wait. I tried to solve it with the casino myself but now I´m afraid that it´s impossible.

Resolved

€3,000

No winnings are withdrawn

Please help with the withdrawal of funds, I made the withdrawal on 06/04/25 in support they said that the withdrawal of funds is carried out within 5 working banking days to my card from which I made a deposit, alas, more than a day has passed, my 292 dollars are not withdrawn and they refer to some kind of deportation that will provide me with an answer in my opinion withdrawal of funds, but in the end, no response comes to me, not to the mail, not to the site notifications, they always write in the chat that you need to wait, you need to wait, and how long to wait if they do not meet the deadline that they themselves told me! I hope for the help of the ASKGAMBLERS team.

Resolved

$292