Alpha Affiliates - Wrong numbers and late payment

I have been working with them for two months. I have a small community of 50 ultra-vip players and my players tell me when they deposit and withdraw. I negotiated with support 0 bonuses for them to avoid problems. I quickly realized that the figures on the affiliation platform did not correspond to reality. They count me 2k of GGR instead of 20K. The manager tells me that it is a problem with the affiliate platform and confirms my figures.

It's been a month since this was supposed to be fixed but still nothing. The affiliate manager tells me that he doesn't understand but not to worry and that it's a global problem. however I don't think I would have known if I wasn't in contact with my players. This looks like theft!! in the end they validate me 3k out of the 7k that I am supposed to receive (they say they continue to try to repair the system and that they will validate the rest later) and I have been requesting withdrawal for 10 days but they tell me that it is necessary wait until the end of the month to be paid last month's commissions... for the moment everything seems to indicate that they are scamming the affiliates.

Dear @Liorajz,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Dear @Liorajz,

Hope you are doing well!

We are very sorry to hear that you have encountered this situation, however, we would like to point out that we are aware of this technical issue and are working on a solution.
The payment will be made as soon as the issue is resolved so that the correct amount of commission is paid.
We hope for your understanding and cooperation.

Best wishes,
Alpha Affiliates

I have been patient for almost a month. It’s good to recognize that there is a problem but for the moment nothing has been fixed and nothing has been paid. I really like Igor but he tells me not to worry and that it will be sorted but nothing has changed for a month.
of course I will warn everyone when all the problems are behind us…

Dear Alpha Affiliates Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

we agreed on last month’s commission. (they finally calculated manually). I was paid part of this commission today and I am waiting for the rest.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear all,

We hope you are doing well.

We would like to ask you to provide detailed explanations regarding the reasons for re-opening this complaint. We will be grateful for detailed information about what exactly led to this decision, what new circumstances or facts were discovered. This will help us better understand the situation and take the necessary measures for further effective cooperation.

Please respond as soon as possible.

Thank you in advance for your time and understanding.

Best wishes,
Alpha Affiliates

Dear Alpha Affiliate Program,

Please be informed that each side has right to reopen an Unresolved complaint. Kindly let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

We hope this message finds you well.

We kindly request detailed explanations on the rationale behind reopening this complaint. We would appreciate receiving comprehensive information regarding the factors that prompted this decision, including any new circumstances or facts that have emerged. This will enable us to gain a clearer understanding of the situation and facilitate necessary actions for continued productive collaboration.

Your prompt response would be greatly appreciated.

Best regards,
Alpha Affiliates

Dear Alpha Affiliates Program,

Kindly note that as per the AGCCS Terms any side involved is allowed to request reopening of the complaint case up to two times.

This particular complaint last time ended up as Unresolved, so the complainant asked for its reopening.

We would appreciate if you could please update the thread accordingly this particular issue related, whether it has been solved or not in the meantime and if there is some money owned to the complainant or not?

Thank you in advance.

This complaint has been reopened as per Alpha Affiliates request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Problems was resolved. too bad I have to file a complaint here. in any case everything is fixed now

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.