Alpha Affiliates - Unpaid commissions

We have been waiting for the payment of the September commission since the 22th/Oct, the requests appear as pending, we have already spoken to the manager but he seems not to want to worry about the situation, and the brand says the traffic its motivated and its not true. The total value of the two commissions is: €1360

Dear Alpha Affiliates,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

We would like to clarify that Alpha Affiliates constantly communicates with its partners and makes payments entirely. However, the processing time may increase if you rarely contact your manager. So please contact your manager or write to our support team right now. We are monitoring the situation and will try to process all requests as soon as possible! Please send your email, and our manager will contact you as soon as possible.

Or contact Roman:

Telegram — @roma_bes
Skype — live:.c­id.95­524­d05­b6a­c29cf

Dear @HNT,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Dear @AlphaAffiliates and @AskGamblers,

I sent a message to the Skype mentioned in the Alpha Affiliates message. Waiting for a feedback

Dear all,

We hope you are doing well!

We are currently verifying the information required to provide a complete and accurate response.

As soon as we have the necessary data, we will get back to you with a response.

Thank you for your understanding and patience.

Best regards,
Alpha Affiliates

Dear @AlphaAffiliates,

I sent a message to the indicated Skype, I got a response on Thursday night and he said he would check and that he would give feedback on Friday night... Today is Saturday, I expect a response on Monday

After thoroughly examining this issue, we came to the conclusion that the partner never stuck to the deal we agreed on.

Here is detailed information about this case.

The deal was made exclusively for streamer https:­//w­ww.t­wi­tch.tv­/to­rrescv
But streams were never hosted.
While approving the deal the partner was asked about the sources, and we were sent the link to these two channels https:­//w­ww.t­wi­tch.tv­/to­rrescv and https:­//w­ww.t­wi­tch.tv­/hu­ninn48

As you can see, we closed the deal only for one streamer that never streamed www.tw­itc­h.t­v/t­orrescv

Time passed but streams were never hosted, we always received excuses why streams were being postponed.

After the traffic started, we asked about the way these FTDs were made (because there were no streams)

Our manager was told that its source was NOT streaming, but sharing the link on Discord (the source that was never approved)

I would like to stress that we are always open to dialogue and ready to compromise, so we asked once again to host streams and notified the partner about the poorest quality of the traffic.

We attach all the screenshots of the chat

Also the players were sent notifications and special bonuses, but it was useless.

We notified the partner about it, sending information about the average sum of deposits and amount of deposits per player.

There were 21 FTDs total (including one duplicated player and 4 players that were NOT from approved geos)

And only 5 players out of these 21 made more than 1 deposit - they made per 2 deposits

And sum of deposits per player total - 47 eur, while having hybrid deal of 80 cpa, 35% rs, 25 eur baseline.

In addition to that it looks suspicious that all of his players deposited more than baceline (25 euros)

The quality was shockingly bad, so it raised some suspicions.

We requested feedback from the platform, and received this answer:

"A lot of users got significant matches by brands on the platform (even created accounts through the same affiliate link). It could not be a coincidence. Pretty sure it is a motivated traffic from the partner. Advise you stop any business with the partner"

We value all of our partners, but this situation appeared disrespectful, and even in this situation we want to compromise, we would like to offer payment RS 50% commission plan for these players.


We consider this situation outrageous. The partner never complied with the deal, because we had a deal for streams and there were NO streams, and it looks like the partner had never intended to stick to the terms of the deal.

We are expressing our willingness to pay for this traffic with 50% Revenue share commission plan. We consider this more than fair. In this case the partner should contact his manager.

Dear @HNT,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Dear @AskGamblers,

We spoke with the manager but nothing was resolved, they keep insisting that the traffic is motivated when it wasn't, they seem to be finding excuses so they don't have to pay.

It's not our fault the people that played the casino didn't keep playing on it, maybe they didn't like the interface, the promotions, etc. The bottom line is:it wasn't motivated traffic, the link was shared on our sharing sources (in this case, Discord)

Dear AskGamblers, we can attach evidence of the verification from our side, as well as screenshots that the terms of the deal were violated by the affiliate.

Dear Alpha Affiliates,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the affiliate. Please make sure to state all the relevant terms that you believe have been breached by the affiliate, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Hello everyone!

As per the claim from AskGamblers, we've sent an email with all the evidence and proofs regarding this case to suppor­t@a­skg­amb­ler­s.com

We hope that we can proceed shortly with resolving the complaint as we've gathered all the needed information and sent it privately as it was requested by AskGamblers.

Dear @HNT,

Rest assured that the AskGamblers Complaint Team is in contact with the Alpha Affiliates team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Alpha Affiliates management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.