Videoslots Affiliates - No payment of commissions and no feedback on request

Dear Ask Gamblers Team, unfortunately you have declined my request for assistance. Here again is the description of my problem: I was not paid my commissions in June despite reaching the minimum amount. When I asked my affiliate manager, I didn't get any feedback for weeks. After my Affiliate Manager returned the request, she assured me that she would take care of it. After I didn't get any feedback again and noticed that the numbers in the reports didn't fit (see screenshot) and that the commissions weren't paid out (since June the commissions earned are carried over to the next month but weren't paid out in July, August and September and weren't included in the payment process...see screenshots...in June it would have been 117,58 Euro - now it's 180,83 Euro which weren't paid out). I tried to contact my affiliate manager several times but she just didn't write back. After I contacted the main manager last month I got the message that he asked my Affiliate Manager for feedback because he could not access the accounts. After a few days I got feedback from my affiliate manager and she assured me that she takes care of the problem. Since then weeks have passed and nothing has changed....the problem with the strange breakdowns is not solved and the commissions have not been paid out yet. My Affiliate Manager does not respond to my messages via Skype or email, she does not even read them anymore. Also the main manager does not react anymore. I don't know what to do and I depend on the money, so I turn to you with this problem:again the summary of the problem, I have not been paid any commissions since June, the initial amount was 117,58 Euro, now it is 180,83 Euro. the numbers in the daily reports can't be correct from 01.08.2020 to 24.09.2020 are from 55 days 30 days to zero although there was daily player activity. thank you in advance for your help. thank you

Hello BUZNIX,

I have been in contact with the relevant team. I understand that you and your account manager solved after your complaint was submitted. Could you kindly confirm?

I wish you a nice day ahead.

Best regards,

Team Videoslots

Hello Videoslots Affiliate Team. No, I can not quite confirm that. I received an email on Monday the 28.09. that I should submit an invoice, I did this on the same day and asked for feedback if all data in the invoice is correct. Unfortunately these emails were not noticed and I only got a response on Thursday 01.10. (after Askgamblers contacted you again). In the email from your Affiliate Manager on Thursday it said that I had to change the address because it was not correct. I did this and the new invoice was sent to you the same day. This was also confirmed by the affiliate manager and I was told that the invoice is now with the finance department and I would get feedback on when the money would be transferred. I forwarded all this to the Askgamblers team. The Askgamblers Team had previously suggested to publish the complaint on Friday the 02.10. if the money has not been received by that date. This publication was not made on Friday because I had the email traffic on Thursday with my Affiliate Account Manager. On Monday the 05.10. I was asked by the Askgamblers Team if I had received the money. I told Askgamblers that the money has not yet arrived on my bank account and that I have not received any feedback regarding a payment date and that everything in my Affiliate Account is still the same as before, i.e. the outstanding commissions in the Affiliate Account were not included in the payment process. The Askgamblers team decided to publish the complaint.
What has not been addressed too yet is the second problem. I've been asking you for months to look at the numbers in my breakdown reports as they are 2/3 0 (this can't be true as I have almost every day deposi­ts/­wit­hdr­awals, so player activity).

Regards Chris

Hi again Chris.

Thanks for the update.

Your affiliate manager will reach out to you again later today. I hope you reach a solution swiftly.

Let us know if any issues persist after you have been in contact.

Kind regards,
Team Videoslots

Hello Videoslots Affiliate Team, your account manager has contacted me by email and told me that the money will be transferred by the end of the week (see screenshot). I agree with that and hope that it works ;). Thanks for your help.

Best regards

Dear @buznix, 

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi AskGamblers Team, I received feedback from my Videoslots account manager yesterday that the outstanding commissions will be paid out during the week (see process above). I will get back to you as soon as I receive the money.
Thank you very much for the support so far ! You are really very helpful.

Hi AskGamblers Team, small update on the case. I got an email from my VideoslotsAffiliate account manager that the money has been transferred, she writes that it should arrive on my bank account by Tuesday the 13.10. at the latest. (Screenshot)

Regards Chris

Hello BUZNIX,

Thanks for the update. I am glad that everything worked out.

I wish you a great weekend ahead.

Kind regards,
Team Videoslots

Hello VideoslotsAffiliates Team, thank you for your feedback regarding the money transfer. I also wish you a nice weekend and will get back to you as soon as I receive the money.

Regards Chris
stays healthy

Hello VideoslotsAffiliate Team, I have received the outstanding commissions. Thanks for your cooperation. I hope that the problem with the daily reports can be solved as soon as possible (at the moment it is still the same as the last months). I wish you a nice weekend.

Best regards

Hello AskGamblers team, as I wrote above, I have received the outstanding commissions. I thank you very much for your efforts and your help. I think that the complaint can be closed because the main problem has been solved.

With kind regards
stays healthy

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.