Videoslots Affiliates - Affiliate payment keeps getting 'Disapproved'

My affilaite payment keeps getting Disapproved. I've mailed videoslots on their suppor­t@v­ide­osl­ots.com e-mail and to affili­ate­s@v­ide­osl­ots.com
But still haven't received any feedback. Tried to get in touch via skype but i'm being ignored aswell. The amount is now up to 230 euro's which i still haven't recceived any feedback or update. There's just some obscure message in the portal that it's dissaproved.
Included are the screenshots.

Hello there,

We're sorry to hear you've been having issues with payments from the affiliate program.

We please ask you to make contact with e-mail < email #1 removed > and explain the situation, so that this can be looked further into.

Please in your mail also specific your username and the relevant brand (Videoslots).

Kind regards.
Team videoslots.

Thank you I'll send a mail today. And update this thread accordingly

Unable to send mail to < email #1 removed > ... access denied from my gmail account.


550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EU­R02­FT0­89.e­op­-EU­R02.pr­od.p­ro­tec­tio­n.o­utl­ook.com]

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; < email #2 removed >
Arrival-Date: Thu, 07 Jul 2022 01:41:41 -0700 (PDT)
X-Orig­ina­l-M­ess­age-ID:

Final-Recipient: rfc822; < email #1 removed >
Action: failed
Status: 5.4.1
Remote-MTA: dns; videos­lot­s-c­om.m­ai­l.p­rot­ect­ion.ou­tlo­ok.com. (104.47.6.36, the server for the domain videoslots.com.)
Diagnostic-Code: smtp; 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [VE1EU­R02­FT0­89.e­op­-EU­R02.pr­od.p­ro­tec­tio­n.o­utl­ook.com]
Last-Attempt-Date: Thu, 07 Jul 2022 01:41:42 -0700 (PDT)

From: Nicolas < surname removed >< email #2 removed >
Subject: Fwd: Videoslots.com: Withdrawal Disapproved
Date: 7 July 2022 at 10:41:39 CEST
To: < email #1 removed >

Hi again,

Apologizes for this.

Could you advise what your username is here on AskGamblers?

Then we'll internally forward this instead, and get back to you when we know more.

Thanks.

Kind regards.
Team Videoslots.

My username here is SHC

Hi SHC,

We are still unable to find your account.

Could you contact us via videos­lot­ste­am@­vid­eos­lot­s.com with your account details (anything that we can identify your account, such as email address, address, ZIP code, etc.).

That email address will definitely work, and we will relay it to our affiliate manager.

Thanks in advance.

Kind regards,
Team Videoslots

Mail has been sent with all details (screenshot) + username

Hello Nicolas,

We finally managed to find your account, thank you for your co-operation.

Our affiliate manger has reviewed your account and, unfortunately, it looks like that you have not met the requirements for the payout. It is stated on term 6.5.3 that an affiliate needs to generate a minimum of 6 new depositing customers in the past 3 months to be eligible for withdrawal.

As you have not met this minimum requirement, our affiliate department is unable to payout the generated funds on the account. The funds remains on the account until the requirement is met.

You can see the full Terms and Conditions on: https:­//p­art­ner.vi­deo­slo­ts.c­om­/te­rms­-an­d-c­ond­itions/

Kind regards,
Team Videoslots

Well i stopped doing affiliate work .. and no longer maintain the site.
So basically i still have users who deposit and you are denying me those commisions?

Basically if you act on 6.5.3 then i act on 6.5.3 and 6.5.4

As i'm running the business from Belgium i can no longer provide new customers as a lot of regulations have changed of the last 2 years. This is also the reason why i'm not promoting anymore.

Due to your terms and conditions i still have active players, so following your 6.5.3 and 6.5.4 you still owe me the funds

Hi Nicolas,

I understand your situation.

Our affiliate manager has decided to make an exception with your case.

Your generated funds will be paid out shortly. Please allow a few business days for them to arrive to your account. If any issues receiving them, please contact us at videos­­lo­t­s­te­­am@­­vi­d­e­os­­lot­­s.com and we'll figure out how to proceed.

Kind regards,
Team Videoslots

I'll keep checking daily and respond accordingly.

Thank you