Videoslots Affiliates - Payment delays for a couple of months

The affiliate program has moved to a new website, from partne­r.v­ide­osl­ots.com to dashbo­ard.pa­rtn­err­oom.com Along with this change, the payment details were updated in May. Since then, the payment has not been received. Support responded to my inquiries, stating that they were unable to process the payment due to technical issues. The last response from support was in June, and since then, they have been ignoring all further inquiries.

The new website's statistics do not show the history of past payments, and currently, it appears empty. Attached is the only screenshot I have from the previous dashboard and the payment amount that was not processed.

Hi @affiliatepartner88

I hope you're doing well. 

Could you kindly send an email with your concerns to affili­ate­s@v­ide­osl­ots.com so it can be looked into by our affiliates team? 

Looking forward to your email.

Let us know if you have any other questions or concerns, and we will gladly assist you. 

Have a good day,
Team Videoslots

The email has been sent again. I am also attaching screenshots showing that previous emails were sent to the same email address but went unanswered, last reply was in 17th June, no others replies after that.

Hi again,

Thanks for sending the Email.

I will reach out to the team informing them of this so they're aware.

Wishing you a good rest of your day,
Team Videoslots

Thank you. Waiting for reply from your team.

Still no replies yet.

Hi there @affiliatepartner88,

We hope you are doing well.

Apologies for this. We have just forwarded your query again with the team in charge to have a look.

If we hear anything back, we'll make sure to let you know.

Kind Regards,
Team Videoslots

As before, no response has been received. We keep going in circles.

Hi there,

We have received communication from the team in charge, and they have advised that they emailed you regarding this today.

If you still cannot find the communication, please do let us know.

Kind Regards,
Team Videoslots

I received the answer about that I haven't gotten to you 6 NDC's for the last 3 months.

The players were in February and March. Since then, I haven't been able to receive my payment, so I stopped working with your affiliate program because I don't understand whether I will be paid or not. Previously, your manager mentioned this issue in an email, but after additional checks, it was decided that everything was in order.

So that you understand, I cannot send players to a platform that has not been able to pay me the money I earned for more than two years. You need to pay first. You received 6+ players while you were still making payments.

Also was question about my bank statement, that you didn't receive it, the payment details on the website were filled out on May 10, and a bank statement was additionally sent on May 22. In the email, they claim that this wasn't done.

Now, on the new website, I see that my payment details have been removed. I will fill out the information again and resend you my bank statement.

Hi there,

We hope you're doing well.

I have forwarded your communication to the Affiliates team and I have let them know that you now have provided your payment details on the new website.

Should we receive any relevant feedback from them before they reach out to you, we will make sure to let you know. If not, they will in a timely manner get back to you via email.

Thankful for your cooperation and patience during this process.

Kind regards,
Team Videoslots

I got the answer that payment will be made at the last day of August.

Kindly asking, if its possible, don't close the complaint before this date. Thank you in advance.

Hi there,

We hope you're doing well.

Glad to hear that. We believe that as you have come to an agreement with the team you've been in touch with, it's best this complaint gets resolved in the meantime.

You are of course free to take the action of raising a new complaint, should the transaction not be sent when it's anticipated.

Have a good rest of your day.
Team Videoslots

Dear @affiliatepartner88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

The Head of Affiliate responded in an email on August 12th, stating that the payment would be made on the last day of August. However, I still have not received my payment, and my emails are once again going unanswered.

Dear @affiliatepartner88,

Thank you for getting back to us.

I have forwarded this to our Affiliate team to let them know that the payment has not been received yet.

We apologize for any inconvenience caused and thank you for your patience. We'll make sure to get back to you as soon as we receive a reply, if this is not communicated to you yet.

Kind Regards,
Team Videoslots

Hello! Still no payment and no answer by email.

Hi there,

I have asked our Head of Affiliates to send you an email with proof of payment.

Kind regards,
Team Videoslots

Hello!

Checked email, I haven't received any emails.

Hi there,

I can confirm that the email has now been sent. Our head of affiliates is pretty busy person, so it took maybe some time he had chance to send it out.

Keep us in touch if you for some reason haven't received the email.

Kind regards,
Team Videoslots

Dear @affiliatepartner88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

The manager contacted me and said that the money would be paid out on the last day of August. Then I was asked again to confirm my details and send them an invoice. Everything was done on time, but they kept delaying, saying they needed proof from other departments and so on.

Then, last week, they informed me that the money had been sent. I requested the proof of payment (POP), but there were issues with that as well. I spent several days asking for the POP since the money still hadn’t arrived in my account. Instead of the POP, I received just a screenshot with some template containing my details. I requested the POP again, but my messages were ignored. After sending another email, I received a response today that my manager is on vacation. So, I haven’t seen my money for six months, and for the last month, they've been giving me the runaround about the payment supposedly being made, but I still haven’t received any proof, and the money is nowhere to be found.

Hi there,

I hope you're doing well.

Apologies for not getting back to you earlier on here.

I have been in touch with our Head of Affiliate, who has been on vacation, hence the lack of communication, which we are sincerely sorry for.

Could you please send a email to videos­lot­ste­am@­vid­eos­lot­s.com, outlining that you are affiliatepartner88 and our experts will be able to provide you with the requested proof of payment.

Once again, we apologise for any inconvenience caused.

Have a good rest of your day.

Kind regards,
Team Videoslots

Dear @affiliatepartner88,

Thank you for getting back to us via Email.

Kindly be advised that our team of experts has replied to your Email with the requested "Proof of Payment".

We sincerely apologize for any delays in this matter.

Feel free to leave a comment here, or reply via Email if anything is not clear.

Enjoy the rest of your day!

Kind Regards,
Team Videoslots

Hello. I still haven’t received a proper POP, only a screenshot from the template and from the system stating that the payment was executed. There is no document confirming the transfer of money on a specific date from a specific account to mine. All I receive are unnecessary screenshots that have absolutely no relation to a real POP.

Hello @affiliatepartner88,

I hope you're doing well.

We are in touch with the necessary department to see what else we can provide you as proof of payment. We'll make sure to get back to you via email as soon as we have this, as well as inform you here.

Kind regards,
Team Videoslots

Hello. I received the first message stating that the money had been sent on September 17. However, I don't have money on my bank account. Today is already October 2, exactly two weeks since the supposed transfer.

I have neither seen the money nor the proof of payment. Do you have any information about this? Where are the money and the proper POP?

Dear Videoslots Affiliate Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi affiliatepartner88

We hope you are doing well.

We have once again reached out to the teams in charge of this case, hoping they can revert back to us by the start of next week.

We apologise for the lengthy process. We have informed them of your feedback regarding the proof of payment, and asked if there are any other documentations they can provide you with to more efficiently help you track your transaction.

We appreciate your cooperation and patience during this process.

Have a lovely rest of your day.

Kind regards,
Team Videoslots

Hello.

Got the email where asking for my personal details for 100 time. Still no money on my bank account

Hi @Affiliatepartner88,

I hope you're doing well.

This might have been our affiliates team contacting you further regarding this matter. We recommend replying to the Email and keeping all replies in the same thread to avoid any further confusion.

Feel free to email us if you require any additional assistance.

Kind regards,
Team Videoslots

Most of the emails were replies. I create new emails when I stop receiving responses because, after asking the same questions for the 10th time, I just get ignored.

The questions are the same: Where is my payment, and where is the POP if it's been paid? Can we stop this circus in this thread, which has been going on for 2.5 months?!

Finally, I got payment.
Thread can be closed.

Hi Affiliatepartner88,

Thank you for letting the AskGamblers management team and us know.

We want to apologise for what may seem a lengthy process and we're glad it all has been settled now.

Have a good weekend.

Kind regards,
Team Videoslots

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.