Videoslots Affiliates - Delayed payment, no support

Hello. On my account in a partner account - 115 euros. This amount has accumulated from July to November. Billing information I filled in November. But the payment of money has not arrived. In the partner account, the button for sending messages to the support service does not work - on this occasion I spoke with the support service of Video Slot Casino (Ticket ID: QSP-399-64585), where I was recommended to write to the support service for affiliates. December 6 wrote a message to e-mail affiliates - still no answer.
I can not understand when payments occur in videoslots. The support service replied that payments are made once a month. But did not say what day.
It is strange to see that emails are not answered, and the ability to send messages to the financial service is disabled in the partner account.

Hi VTR666,

We shall look into this and get back to you as soon as possible.

Best regards,
Team Videoslots.

I have not been contacted yet. And no payout.

I was contacted and confirmed the payment of money. Bank transfer, if I am not mistaken up to 5 days - I am waiting for receipt on the account. Askgamblers support service thanks!

Hi VTR666,

Glad it has been sorted and we apologize for the delay.

Best regards,
Team Videoslots.

Dear @vtr666,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Good evening. Please close the complaint. The money arrived in my bank account. Thank you for the prompt resolution of the problem!

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.