NitroBet Sportsbook Complaints

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NitroBet Sportsbook Complaint Stats

Resolved 1 / 3

Avg. Amount $1,275

Avg. Complaint Duration 5 days

Avg. Response Time 5 days

Account access and outstanding funds

Hello,

I am experiencing an issue with my existing NitroBet account.

Before I lost access to the account, I had approximately €1,000 remaining balance and an additional €500 pending withdrawal.

I was able to access my account normally, but suddenly I could no longer log in. The previous NitroBet website now shows a 403 Forbidden message stating that the website is not accepting visitors from my country.

I also tried the new MyNitro website using my existing login details, but I am unable to access my account there as well.

I have not created a new account and I am not trying to place any new bets or make deposits. I only want access to my existing account and to receive the funds that are owed to me.

I have already contacted Nitro Support and requested clarification regarding:

* the status of my account,

* my remaining balance,

* the €500 pending withdrawal, and

* how I can withdraw the remaining funds.

I would appreciate AskGamblers’ assistance in contacting the casino and clarifying what has happened to my account and how I can withdraw my funds.

I can provide screenshots showing the account balance, pending withdrawal, the 403 error and my communication with NitroBet.

Kind regards

Julian

1 week being ignored

I am filing this complaint regarding NitroBet Casino and their complete lack of response regarding my pending withdrawal of €1,500. My account has been fully verified for quite some time, and I complied with all KYC requirements well before initiating the withdrawal.

On 27 June, I requested a withdrawal of €500. Since then, I have been trying to contact NitroBet Casino through every available channel – email, live chat, and WhatsApp – but I have received no response whatsoever. It has now been over a week without a single reply or update from the casino.

This level of communication is unacceptable for any legitimate operator. Ignoring customer support requests for this long, especially when real money is involved, raises serious concerns about the casino's practices and intentions.

I am requesting that NitroBet Casino immediately process my €1,500 withdrawal and provide a clear explanation for the delay. I also urge the AskGamblers team to step in and assist in resolving this issue.

I would appreciate it so much if you could help

Best Regards.

Delayed withdrawal

I deposited 200€ on nitrobetcasino.com the 05/05-2025 and played with their sport welcome bonus. When the wager was completed I made a withdrawal request two days later the 07/05-2025. Before making the request I completed the verification process available on the website. Two days later 09/05-2025 they sent me another email requesting additional verification documents, which I sent. Later that day the told me the account was fully verified.
Yesterday I sent them an email asking why it’s taking so long but I haven’t got a response. This is now the sixth day since I made the withdrawal request and I haven’t got the money.