Complaint #1 NitroBet Sportsbook

Delayed withdrawal

By Blomgustav

1 year ago

I deposited 200€ on nitrobetcasino.com the 05/05-2025 and played with their sport welcome bonus. When the wager was completed I made a withdrawal request two days later the 07/05-2025. Before making the request I completed the verification process available on the website. Two days later 09/05-2025 they sent me another email requesting additional verification documents, which I sent. Later that day the told me the account was fully verified.
Yesterday I sent them an email asking why it’s taking so long but I haven’t got a response. This is now the sixth day since I made the withdrawal request and I haven’t got the money.

Disputed sportsbook NitroBet Sportsbook

Reason Delayed payment

Amount €737

Discussion

Blomgustav

1 year ago

No, there has been no updates from Nitrobetcasino yet

AskGamblers

• Support Team

1 year ago

Dear ,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Blomgustav

1 year ago

The disputed amount is actually 737€ but max withdrawal amount per day is 300€. So 300€ plus the 437€ I still have in the wallet waiting to be withdrawn.

NitroBet Sportsbook Complaint Stats

Resolved 0 / 2

Avg. Amount $1,071

Avg. Complaint Duration 7 days

Avg. Response Time 7 days

NitroBet Sportsbook Complaints

See all complaints for this sportsbook

1 week being ignored

I am filing this complaint regarding NitroBet Casino and their complete lack of response regarding my pending withdrawal of €1,500. My account has been fully verified for quite some time, and I complied with all KYC requirements well before initiating the withdrawal.

On 27 June, I requested a withdrawal of €500. Since then, I have been trying to contact NitroBet Casino through every available channel – email, live chat, and WhatsApp – but I have received no response whatsoever. It has now been over a week without a single reply or update from the casino.

This level of communication is unacceptable for any legitimate operator. Ignoring customer support requests for this long, especially when real money is involved, raises serious concerns about the casino's practices and intentions.

I am requesting that NitroBet Casino immediately process my €1,500 withdrawal and provide a clear explanation for the delay. I also urge the AskGamblers team to step in and assist in resolving this issue.

I would appreciate it so much if you could help

Best Regards.

Unresolved

€1,121