Before that, on 22 June 2026, my account was suddenly closed, and I was unable to log in. I contacted the support team several times and eventually regained access to my account. However, the withdrawal remained pending.

Since then, I have contacted Lanista multiple times via email. Every response has been a standard message stating that:

* My funds are safe,

* My case has been forwarded to the relevant department,

* I will be informed as soon as there is an update.

Despite waiting for more than two weeks, I have not received:

* any specific reason for the delay,

* any estimated completion date,

* any request for additional verification documents,

* or any meaningful update regarding my withdrawal.

I have remained patient, cooperated fully, and contacted the casino politely on several occasions. Unfortunately, I continue to receive only generic responses without any real progress.

I kindly ask AskGamblers to assist me in obtaining either the processing of my pending withdrawal or a clear explanation and a realistic timeframe for resolving this matter.

Thank you for your assistance.

Kind regards,

Julian

Resolved

€700

No Payment since 9 days

I am filing this complaint against Lanista Casino regarding a withdrawal request that has been pending for 9 days. Despite the live chat initially confirming that everything is in order with my account and my withdrawal request, the payment has not been processed.
The support repeatedly claimed the delay was due to a high volume of requests, but lately, the live chat has become completely unreachable for me. This lack of communication and the breach of their own processing timeframes (usually stated as much shorter in their T&Cs) is unacceptable. I request the immediate processing of my funds."

Resolved

€423