Complaint #2 Lanista Sportsbook

Delayed withdrawal and repeated account access issues

By Julian B.

3 weeks ago

Message on forum

Dear AskGamblers Team,

I would like to file a complaint regarding my experience with Lanista.

On 19 June 2026, I requested a withdrawal of €200 via bank transfer. The withdrawal is still pending and has not been processed.

Before that, on 22 June 2026, my account was suddenly closed, and I was unable to log in. I contacted the support team several times and eventually regained access to my account. However, the withdrawal remained pending.

Since then, I have contacted Lanista multiple times via email. Every response has been a standard message stating that:

* My funds are safe,

* My case has been forwarded to the relevant department,

* I will be informed as soon as there is an update.

Despite waiting for more than two weeks, I have not received:

* any specific reason for the delay,

* any estimated completion date,

* any request for additional verification documents,

* or any meaningful update regarding my withdrawal.

I have remained patient, cooperated fully, and contacted the casino politely on several occasions. Unfortunately, I continue to receive only generic responses without any real progress.

I kindly ask AskGamblers to assist me in obtaining either the processing of my pending withdrawal or a clear explanation and a realistic timeframe for resolving this matter.

Thank you for your assistance.

Kind regards,

Julian

Disputed sportsbook Lanista Sportsbook

Reason Delayed payment

Amount €700

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

back.93

2 weeks ago

Dear AskGamblers Team,

I can confirm that I have now received the full amount of EUR 700 in my bank account.

Therefore, I consider this complaint resolved and I would like to thank both the AskGamblers Complaint Team and Lanista Sportsbook for their assistance in resolving this matter.

Best regards,
Julian

AskGamblers

• Support Team

2 weeks ago

Dear @back.93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lanista Sportsbook

• Representative

2 weeks ago

Dear All,

We hope this message finds you well.

We are pleased to inform you that the Withdrawal of 200 EUR and another Withdrawal requested of 500 EUR were successfully completed on 10/07/2026.

Thank you for your patience and understanding.

Kind Regards,
Lanista Casino Team

Lanista Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $643

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Lanista Sportsbook Complaints

See all complaints for this sportsbook

No Payment since 9 days

I am filing this complaint against Lanista Casino regarding a withdrawal request that has been pending for 9 days. Despite the live chat initially confirming that everything is in order with my account and my withdrawal request, the payment has not been processed.
The support repeatedly claimed the delay was due to a high volume of requests, but lately, the live chat has become completely unreachable for me. This lack of communication and the breach of their own processing timeframes (usually stated as much shorter in their T&Cs) is unacceptable. I request the immediate processing of my funds."

Resolved

€423