Dear AskGamblers Team,
I would like to file a complaint regarding my experience with Lanista.
On 19 June 2026, I requested a withdrawal of €200 via bank transfer. The withdrawal is still pending and has not been processed.
Before that, on 22 June 2026, my account was suddenly closed, and I was unable to log in. I contacted the support team several times and eventually regained access to my account. However, the withdrawal remained pending.
Since then, I have contacted Lanista multiple times via email. Every response has been a standard message stating that:
* My funds are safe,
* My case has been forwarded to the relevant department,
* I will be informed as soon as there is an update.
Despite waiting for more than two weeks, I have not received:
* any specific reason for the delay,
* any estimated completion date,
* any request for additional verification documents,
* or any meaningful update regarding my withdrawal.
I have remained patient, cooperated fully, and contacted the casino politely on several occasions. Unfortunately, I continue to receive only generic responses without any real progress.
I kindly ask AskGamblers to assist me in obtaining either the processing of my pending withdrawal or a clear explanation and a realistic timeframe for resolving this matter.
Thank you for your assistance.
Kind regards,
Julian
