Complaint #1 Lanista Sportsbook

No Payment since 9 days

By Bergq

2 months ago

I am filing this complaint against Lanista Casino regarding a withdrawal request that has been pending for 9 days. Despite the live chat initially confirming that everything is in order with my account and my withdrawal request, the payment has not been processed.
The support repeatedly claimed the delay was due to a high volume of requests, but lately, the live chat has become completely unreachable for me. This lack of communication and the breach of their own processing timeframes (usually stated as much shorter in their T&Cs) is unacceptable. I request the immediate processing of my funds."

Disputed sportsbook Lanista Sportsbook

Reason Delayed payment

Amount €423

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bergq

1 week ago

Dear all,
I received my withdrawal today, the complaint can be closed.
Thanks for your assistance!

Bergq

1 week ago

Dear Lanista,
I look forward to receiving the payout shortly. Since it was mentioned that the transfer could also be made to a bank account, I have selected this as my payout method. Alternatively, you are welcome to process the payment to my credit card, which you already have on file.

Lanista Sportsbook

• Representative

1 week ago

Dear Bergq,

Please, rest assured that you will receive your withdrawal as soon as possible.

Thank you so much for your patience.

Best regards,
Lanista Team

Lanista Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $483

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Lanista Sportsbook Complaints

See all complaints for this sportsbook

Delayed withdrawal and repeated account access issues

Dear AskGamblers Team,

I would like to file a complaint regarding my experience with Lanista.

On 19 June 2026, I requested a withdrawal of €200 via bank transfer. The withdrawal is still pending and has not been processed.

Before that, on 22 June 2026, my account was suddenly closed, and I was unable to log in. I contacted the support team several times and eventually regained access to my account. However, the withdrawal remained pending.

Since then, I have contacted Lanista multiple times via email. Every response has been a standard message stating that:

* My funds are safe,

* My case has been forwarded to the relevant department,

* I will be informed as soon as there is an update.

Despite waiting for more than two weeks, I have not received:

* any specific reason for the delay,

* any estimated completion date,

* any request for additional verification documents,

* or any meaningful update regarding my withdrawal.

I have remained patient, cooperated fully, and contacted the casino politely on several occasions. Unfortunately, I continue to receive only generic responses without any real progress.

I kindly ask AskGamblers to assist me in obtaining either the processing of my pending withdrawal or a clear explanation and a realistic timeframe for resolving this matter.

Thank you for your assistance.

Kind regards,

Julian

66h left

€200