GreatWin Sportsbook Complaints
GreatWin Sportsbook Complaint Stats
According to GreatWin's Terms and Conditions, financial processing should take between 1 to 3 business days. They have officially exceeded this timeframe.
I have contacted live support multiple times, and despite receiving an email from them stating that my request was "forwarded to speed up," no actual progress has been made. There is absolutely no technical or security justification to hold a tiny 25 USDT cryptocurrency payout for 5 consecutive days. It seems like a clear tactic to delay and force the player to reverse the withdrawal.
I am requesting ASKGAMBLERS 's mediation to help me get my funds approved and released to my wallet.
Resolved
Resolved
I am filing a complaint regarding an incorrectly settled bet by Greatwin during the France vs Germany match.
I placed a player bet on:
• Undav – Over 1.5 shots on target
• Adeyemi – Over 2.5 shots
Undav did not start the match (he was on the bench), which is important because your official Terms and Conditions clearly state:
16.6.8 “Bets on player passes, tackles, cards, assists, and shots will be settled based on official game statistics (including extra time if applicable). Bets are void if the player is not in the starting lineup.”
Despite this, Greatwin settled the Undav bet as lost, instead of void, which is a direct violation of your own terms. Because of this error, my entire combination bet was wrongly marked as lost.
I have already contacted support, but they refused to correct it and ignored your own published rules.
All evidence has been submitted as screenshots, including:
• The bet slip
• Match data showing Undav did not start
• The screenshot of your official Terms and Conditions
I kindly ask for a review and request that my bet be corrected and paid out as it should have been.
Thank you in advance for your help.
Best regards,
< first name removed >
Unresolved