Zotabet Casino Complaints

Dear AskGamblers Team,

I would like to submit a formal complaint against Zotabet Casino regarding the closure of my account and the confiscation of my balance of approximately €9,100.

My account was fully verified (including ID and selfie verification), and I had fully completed the bonus rollover requirements before requesting a withdrawal. Shortly after submitting the withdrawal request, my account was suddenly closed without any prior notice.

I then received a message from Zotabet’s general support stating that my account had been closed due to the “administration’s decision” and that only my deposits would be refunded. They also referenced their Anti-Fraud Policy, citing a list of generic examples such as collusion, multiple accounts, or “other types of cheating,” but they have provided no specific evidence or proof of any fraudulent behavior in my case.

Moreover, their official Terms and Conditions state that, upon account closure, the Casino may refund “the amount on the player’s account balance”—which clearly refers to the entire balance, not just deposited funds.

I strongly believe that this decision is unjustified and unfair, as:
• The bonus was completed in full and in compliance with the rules.
• No fraudulent activity occurred.
• The withheld funds are my legitimate property.

I am therefore requesting the full refund of my account balance, approximately €9,100, corresponding to the amount that was available at the time of the account closure.

I kindly ask for AskGamblers’ assistance in mediating this issue and ensuring that Zotabet Casino respects its obligations and returns the full amount.

Thank you for your time and support.

Kind regards,
Vincenzo

I’m extremely frustrated with Zotabet and feel the need to share my experience so others can be aware. I currently have a balance of €10,162.50, with €1,000 as a pending withdrawal—the maximum daily withdrawal limit, which is already a bad policy in itself.

It all started when I deposited money on February 2nd and played for a while. I fully verified my account and made a withdrawal of €1,000 on February 3rd, which I successfully received on February 5th. A 2-day withdrawal process, fully verified account, and a site with good ratings—everything seemed fine. I didn’t withdraw my full balance back then, partly because of the withdrawal limit and because I wanted to keep playing. I had even reached VIP status and received multiple personal messages from my VIP manager, Aston.

But then everything went downhill.

I kept playing and managed to increase my balance significantly. On February 6th, I made another withdrawal of €1,000 (the max limit), but it has been stuck as "pending" ever since.

Here’s where things get even worse: since my withdrawal is still pending, I can't make any new withdrawals. Even though the max limit is €1,000 per day, I’m unable to request another withdrawal because my first one hasn’t been processed. So now, more than 8 days have passed, and I still haven’t received my money.

I have contacted Aston, my VIP manager, multiple times every single day, but all he says is that the finance department is “very busy.” Funny how they went from a 2-day processing time to suddenly being too busy to process withdrawals at all!

At first, I had a great experience on Zotabet, but now it's just ridiculous. Am I even going to see my €10,162.50?! At this rate, with the slow processing times and the withdrawal cap, it would take me at least 10 weeks to get my money in small chunks—if I even get it at all.

For now, I cannot recommend this casino at all, and I will not play a single game on the site until I receive my money.

BE WARNED before depositing on Zotabet!