Complaint #9
Zotabet Casino
Account Closure and Confiscation of Full Balance
8 months ago
Dear AskGamblers Team,
I would like to submit a formal complaint against Zotabet Casino regarding the closure of my account and the confiscation of my balance of approximately €9,100.
My account was fully verified (including ID and selfie verification), and I had fully completed the bonus rollover requirements before requesting a withdrawal. Shortly after submitting the withdrawal request, my account was suddenly closed without any prior notice.
I then received a message from Zotabet’s general support stating that my account had been closed due to the “administration’s decision” and that only my deposits would be refunded. They also referenced their Anti-Fraud Policy, citing a list of generic examples such as collusion, multiple accounts, or “other types of cheating,” but they have provided no specific evidence or proof of any fraudulent behavior in my case.
Moreover, their official Terms and Conditions state that, upon account closure, the Casino may refund “the amount on the player’s account balance”—which clearly refers to the entire balance, not just deposited funds.
I strongly believe that this decision is unjustified and unfair, as:
• The bonus was completed in full and in compliance with the rules.
• No fraudulent activity occurred.
• The withheld funds are my legitimate property.
I am therefore requesting the full refund of my account balance, approximately €9,100, corresponding to the amount that was available at the time of the account closure.
I kindly ask for AskGamblers’ assistance in mediating this issue and ensuring that Zotabet Casino respects its obligations and returns the full amount.
Thank you for your time and support.
Kind regards,
Vincenzo
I would like to submit a formal complaint against Zotabet Casino regarding the closure of my account and the confiscation of my balance of approximately €9,100.
My account was fully verified (including ID and selfie verification), and I had fully completed the bonus rollover requirements before requesting a withdrawal. Shortly after submitting the withdrawal request, my account was suddenly closed without any prior notice.
I then received a message from Zotabet’s general support stating that my account had been closed due to the “administration’s decision” and that only my deposits would be refunded. They also referenced their Anti-Fraud Policy, citing a list of generic examples such as collusion, multiple accounts, or “other types of cheating,” but they have provided no specific evidence or proof of any fraudulent behavior in my case.
Moreover, their official Terms and Conditions state that, upon account closure, the Casino may refund “the amount on the player’s account balance”—which clearly refers to the entire balance, not just deposited funds.
I strongly believe that this decision is unjustified and unfair, as:
• The bonus was completed in full and in compliance with the rules.
• No fraudulent activity occurred.
• The withheld funds are my legitimate property.
I am therefore requesting the full refund of my account balance, approximately €9,100, corresponding to the amount that was available at the time of the account closure.
I kindly ask for AskGamblers’ assistance in mediating this issue and ensuring that Zotabet Casino respects its obligations and returns the full amount.
Thank you for your time and support.
Kind regards,
Vincenzo
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