Vegas Spins Casino Complaints

Unintentional Multiple Accounts on ACTIVE self-exclusion with Cassava Enterprises. Also, relates to Reference # 170517-000524 Firstly I would like to apologise as I didn't know the websites all belonged to the same company if I did then I wouldn't have joined. Anyways, I received an email the over a month ago from Cassava Enterprises alerting me that I had been using another of their sites to deposit and play games even though I self-excluded myself. In all fairness to them, they emailed me I had no knowledge of this before they emailed me and offered me £800 in placed deposits. Then out of curiosity I checked my emails and bank statements and confirmed I had been billed by Cassava Enterprises but then I started seeing other transactions from companies owned by Cassava Enterprises but found out I had spent 1000's in total 888 Casino (Self-excluded) 25/08/2011 - Still active because I haven't had it lifted Foxy Bingo account is still active (£995+ total deposited I was told by foxy) Vegas Spins (£800 in relation to the email they sent) We want bingo another account I can't access now due to the Self-Exclusion but I will But I have e-mailed them about deposits Anyways I was told that all the accounts that were found in my name had been closed but I can still enter Foxy Bingo. With all that said IF I had won and withdrew any of the monies from the above accounts, I wouldn't have been able to keep it as the self-exclusion was in place and they would have kept it. 888 Casino "Peterb26" "raven_effect" "toxic_raven" "raveneffect8" Foxy Casino "peterb34" VegasSpins "Raven2008" Wewantbingo "ravensgonnagetu" Guestlist Bingo "peterb26" The previous email of £800 doesn't cover all deposits made on ALL accounts so I asked them to investigate all above accounts they haven't got back to me in OVER A MONTH and haven't replied to any of my e-mails to this date.

I signed up with this casino and made a few deposits into the account i also sent in relevant photo id and was sent an email stating this had been all verified, I then made some wins and whilst was playing account was blocked i had an email stating that as part of Casava group i had an old account with a different casino that was under cool off period but that cool of period was 6months and that i had to contact them in relation to having that account reopened so they can reopen this as the full 6months passed a long time ago i contacted them and was advised to wait 48rs Ive sent so many emails to all the depts and not had any luck with getting anywhere i have funds in the account and cannot withdraw them this is shocking!!! and no response even after being advised the issue would be resolved

Hi , I signed up to Vegas spins casino 4 days ago and spent 100 euro. I then realised later that this casino is operated by 888 under cassava enterprises. A group which I am self excluded from. I didn't win anything but I emailed them and asked them to return my funds as I am not allowed to open an account in the first place and had i won, they never would have paid out once verification showed my self exclusion. They refused, telling me I had wagered the funds, but that's irrelevant because I'd never have won anything so I didn't stand a chance really.. This is really unfair and I've done some digging and I know I'm entitled to a refund. They aren't allowed to keep that money any more than I'd have been allowed to withdraw winnings. Further to this, cassava security team who this issue was forwarded to is now ignoring my emails point blank and won't respond . Can anyone help me?