Talismania Casino Complaints

I am filing this complaint against Talismania Casino due to ongoing and unresolved issues with my withdrawal requests.

It has now been over a month since I first attempted to withdraw funds from my account. Despite meeting all the necessary requirements and having my account verified, every single withdrawal request has been canceled without any explanation.

I have contacted their live chat support multiple times, only to receive vague and repetitive responses stating that my withdrawal is “safe and being processed” or that there is a “slight delay.” However, this delay has now stretched into several weeks, and my withdrawal continues to be canceled with no specific reason provided.

Furthermore, their support has failed to offer any useful information or timeline. I’ve also emailed them with no meaningful resolution.

This experience has been incredibly frustrating, unprofessional, and unacceptable. I am now seeking intervention from AskGamblers to help escalate this matter and ensure that my rightful withdrawal is processed immediately.

I am happy to provide screenshots, correspondence, and account details as needed to support my case.

Thank you for your attention to this matter.

Sincerely,

< first name removed >

I have been trying to withdraw my funds from Talismania Casino since 20.02.2025, and there are still problems with KYC verification.

I made a deposit via Jeton, and they asked me for a bank statement, which I have sent them so many times.

They ask me for proof of one transaction from 17.02.2025, which was a withdrawal from another casino - Betalice. You can't receive a detailed transaction confirmation from Jeton, because on their statements, there is only the amount of the transaction and a date.

I tried to explain to Talismania that it isn't a top-up from my bank account, because I had quite a few withdrawals from different casinos. My last top-up from bank account to Jeton wallet was on 16.01.2025, which I also confirmed and sent them screenshots and bank statements.

They still request the one transaction of 479.90 euros, which was a withdrawal from Betalice.

I even sent them screenshots of all casino deposits and withdrawals from 02.2025, and they still didn't verify my account. Also asked Jeton team if they can provide me a detailed bank statement, and they said they don't have such an option.

Now I have 8576.50 PLN on the Talismania Casino account, and I am not able to withdraw it for almost 2 months.

Talismania took my money, 200,4€, after I completed the wager.

I won 56,08€ from free spins, which was added to me as bonus money. After completing the 40x wager, they took my balance down to 80€ from over 500€.

Bonus terms (section 7.16) say that the max withdrawal from no-deposit bonuses is 5x the bonus amount, so in my case, i should get 280,4€

Bonus terms (section 7.15) say that if I register and receive no-deposit free spins upon registration, the max withdrawal is 80€, but I have registered and deposited 18.6.2024. So clearly,y that rule isn't for my case.

I withdrew 500€ at 04/02/2025 at exactly 11:23:38 on site Talismania casino via skrill - I withdrew on their page, I am verified player, few months ago I also got VIP manager because I played a lot and reached last status of VIP lvls etc. and always got paid in MAX 3 days, now it has been more than 72 hours still nothing! Always when I write them on support chat they copy paste me same answers like they are bots- and they saying they are real people. They are saying they have some circumstance and they will process it as soon as possible, but I wrote them 5 times already and they were saying via chat that withdrawal is in max 3 business days, but nothing. Now they make other excuses. I also wrote one time on support email and for other questions and also on vip casino email and they ignored me. I want my fair and hard won money it is not fair that they doing this, I am sure it is part of tactics so players cancel withdrawals and spend money!!!!! Shame on them. Can you help me here? I attached 2 pictures which prove that I am verified as player and when I requested withdrawal.

Good evening.

I’m filing this complaint because of ongoing delays with my withdrawals. I've had some big wins in a few live casino sessions and won a lot of money. I started requesting withdrawals on November 29th, but as of today, 42 days later, I’ve only received around €1,500. It would take forever to withdraw all my money if the casino kept delaying my withdrawals.

My account is fully verified, and according to Talismania's terms and conditions, withdrawals should be processed within 3 business days. However, I have yet to receive my last three withdrawal requests from December 20th, 21st, and 22nd.

Given the casino’s monthly withdrawal limit of €7,000, I would like to ensure that I can receive this amount each month without further delays. I’ve contacted support multiple times, but the responses I’ve received are always the same, simply stating that there have been delays and that my withdrawals will be processed soon.

Thank you for your help. I look forward to hearing from you.

Best regards

I can not withdraw my money from Talismania. Every withdraw is reviewed for 3 full business days ( what is ok, it's in policies).

I already got two cancellations ( first because I wanted to withdraw to my bitcoin wallet but I didn't deposit from that - it's ok), second cancellation has no reason.

I deposited from bitcoin wallet as is stated in policies and after that requested withdraw, still got cancellation. I also asked via chat multiple times is everything ok with my account, do I need any extra verification etc- got answer that it is only matter of time to get money. Honestly I do not know how to proceed as Talismania didn't ask for any action from my side and still cancelling my withdraws.

Please help.

Hello,

I'm trying to withdraw the money I won last week (18/08/24),

I won 2152 € so I tried to withdraw 500€ x 3 (1500€) because this is the max we can do (no problem with that) i can wait for the other 652 € left.

One week after (26/08/24), the first withdrawal of 500€ was canceled without reason, I asked the support why and they said "We got a technical problem with our payment provider"

I can understand but my money is actually stuck in the casino and I don't know what to do!

Maybe you can do something to help me here?

Thank you

Talismania casino is withholding 1000€ on my player's account. I made 2 withdrawals on the 25th and 26th of July.

Their terms clearly state that withdrawals are processed within 3 business days. I have already been waiting for 7 days (5 business days) and the casino stalls my cashout without a plausible reason.

Multiple live chat conversations ended up with the same copy paste answers.

I would like the casino to transfer the money to my E-Wallet.

I have not been able to withdraw money for more than 2 months. I have a verification pending (casino does not want to accept my CC\Jeton history). Gives false reasons (provide incoming and outgoing payments, which I did) for no reason at all. I have spent hours trying to find out the reason from a chat agent but they always refer to some mystique email support that does not answer my questions. They owe me 6000PLN (around 1500 EUR). Latest trick is a sudden shift change of an agent (which happened more than once) and forcing a log out on me. Please let me know if you need more information, thank you.

My account was closed about a month ago, I don't know why. This was not explained to me. I received an email that the funds in my account would be transferred to my bank account. They asked for transfer details. They received the required data on the same day. Today is the 21st day. they don't reply to email. No contact and no money in the bank account. Please help.

I did send many different documents multiple times, which on that site said that they are ok. They asked for "proof of address" For example internet bill is fine, and there is my name and address too. I did send that plus my newest phone internet bill (PDF) as well. Also the customer service guys said that those are fine. But somehow they wont accept those. Then i did send picture of my bank page where is my full name, address. And no still nothing, it doesnt say why they are being canceled anywhere, and only emails i got from them are that my withdraw is canceled.

I try to ask customer service and they dont know anything. Then suddenly new document is needed this time its called "addional information" It did not say what it was at first then i did ask in chat they said it's 3 months of bank transactions. Then i did take 3 months of transactions made in my bank account and did send the pdf file to them. Then many days later they did cancel it, and now they need transactions made in April pdf file. But i already did whole 3 months worth of transactions already!? Then they did cancel it again after many many days, now saying in chat that it does need to have my address and name on it..

But the problem is that in my bank there isnt any name or address in transactions pdf file. They probably know that by looking at the previous bank file which i did send, to make me play the money back. I have tried emailing them but same answers as in chat so its like talking to a bot just copy pasting things. It has been soon one month since i did win and did try to withdraw my money.

All 3 other documents were accepted but those two are not. Every other casino which asked for my documents, did accepted these same documents but this one doesn't so my guess is that they want me to play the almost 1000€ back. I don't know what to do anymore. Im running out of things to send to them, why don't they just believe its me? In bank statement file which i did send there is deposit made to that casino aswell..

Hello! I have tried to withdraw 70€ from talismania casino since 29.4 and haven't got my withdrawal yet.

29.4 is when I made the first attempt to withdraw my money. the first attempt was declined and I got request to prove my id to the casino which I did and it got verified.

After my account was verified I submitted a new withdrawal attempt on 3.5 and it got declined on 7.5. when I went to ask in the chat why my withdrawal was declined I was told that for them it looked like I declined the withdrawal which is not the case. They asked me to submit yet another withdrawal and so I did.

And today it's 10.5 and yet nothing has happened my withdrawal is still processing when it should be accepted since the casino terms state that withdrawals are processed within 3 weekdays.

I have tried to solve this few times in the chat but I'm not getting any answers or help as to why my withdrawal is not accepted, I'm just told to submit a new withdrawal.

I request withdrawal on 29.4.2024 and after 4 days of waiting on 3.5.2024 they cancelled my withdrawal.

3.5.2024 I put new withdrawal request and same again after 4 days 7.5.2024 they cancelled my withdrawal.

My account is verified 30.4.2024.

I haven't received any help from their chat and I haven't received any information from them why they don't process my withdrawal.

Ive requested withdrawal on saturday (04.05.2024) and after 5 days of waiting on wednesday evening (08.05.2024) out of nowhere they cancelled my withdrawal. I jumped into chat and asked the reason because they didnt provide one. First they said it was because my kyc/verification (which I completed on Tuesday or Monday I think) and after that they said it was payment provider issue. The guy said they understand my frustration and will process my withdrawal first priority but after i asked the support why my withdrawal still hasn't processed after 4 days (they promise 1-3 days on their site) the support said i cancelled my withdrawal myself so the timer has reset and it will take 3-5 days to process (which is weird because first it was stated 1-3 days on their Q&A). The support guy on chat was very rude and just disconnected the chat after a while. I do not know what else i can do at this point rather than do this complaint. Please help me.