StakePrix Casino Complaints

Hello,
I am submitting this complaint regarding a withdrawal from StakePrix Casino that has been pending since Thursday at approximately 1:00 AM.
It has now been several days and I still have not received my funds. The withdrawal remains pending despite the amount of time that has passed.
I have contacted the casino regarding the situation, but my withdrawal has still not been processed.
I would therefore appreciate AskGamblers' assistance in contacting StakePrix and helping resolve this issue.
I can provide screenshots of the pending withdrawal, my account verification status and my communications with the casino if required.
Withdrawal amount: 1000
Withdrawal requested: Thursday approximately 1:00 AM
Payment method: Banks transfert 
Current status: in process
Thank you for your assistance

I was verified at stakeprix 6 months ago and have had no issue until now.

The finance team emailed me and asked me to do a video holidng my passport and turning it slightly. I did this but after sending it have not heard back or even had communication it was received. I have emailed multiple times & even tried the support chat, however they said they can't help as have no contact with finance.

I have a 200 euro withdrawal pending for 7 days and a further 800 still in the account.

Perhaps Askgamblers could help me mediate.

I made a withdrawal request on January 6th at 1pm. Sister sites of this casino in which I made withdrawals at yesterday, paid within 4 hours. There is no reason to have the funds in a pending status. I am fully verified. I have sent emails to support and the finance department and I have not had one response. It is still in pending status, fully cancellable which means it is NOT being processed. I want my 250$ CAD. Their lack of response to my email is dismissive and concerning. I can only imagine if it were a larger amount!