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Delayed payment from the Casino


1 year ago
I made a withdrawal request on January 6th at 1pm. Sister sites of this casino in which I made withdrawals at yesterday, paid within 4 hours. There is no reason to have the funds in a pending status. I am fully verified. I have sent emails to support and the finance department and I have not had one response. It is still in pending status, fully cancellable which means it is NOT being processed. I want my 250$ CAD. Their lack of response to my email is dismissive and concerning. I can only imagine if it were a larger amount!
Disputed Casino StakePrix Casino
Amount $250

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
You sent me an email clearly stating that I was fully verified. The email did not state that you could delay my withdrawals. Days later, I made my withdrawal. My emails asking for withdrawal confirmation were ignored. 48 hours later you asked me for a selfie, even though you send me an email 5 days earlier telling me I was fully verified. You never answered and ended and it was only because of this complaint and the many emails to your company that you finally sent me my money. I have since closed my account. Thank you Ask Gamblers.
User name
Dear Askgamblers and GPAC2024,

Thank you for reaching out.

Just to be precise, the withdrawal was requested on the 26th and processed yesterday. Due to technical issues with the payment method we had a 24h downtime.

We kindly ask the player to confirm receiving the payment.

Thank you for your patience and understanding!

Alex

StakePrix
User name

Dear StakePrix Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

StakePrix Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $663
Avg. Complaint Duration 2 days
Avg. Response Time 1 day

StakePrix Casino Complaints

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