Complaint #4 StakePrix Casino

Account verified 6 months ago and casino requested an additonal video however after I sent this I havent been able to get hold of casino

By stevenespie

7 months ago

I was verified at stakeprix 6 months ago and have had no issue until now.

The finance team emailed me and asked me to do a video holidng my passport and turning it slightly. I did this but after sending it have not heard back or even had communication it was received. I have emailed multiple times & even tried the support chat, however they said they can't help as have no contact with finance.

I have a 200 euro withdrawal pending for 7 days and a further 800 still in the account.

Perhaps Askgamblers could help me mediate.

Disputed Casino StakePrix Casino

Reason Verification issues

Amount €1000

Discussion

AskGamblers

• Support Team

7 months ago

Dear @stevenespie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

StakePrix Casino

• Representative

7 months ago

Hi,

The money was manually sent to the player.

Kindly confirm when you have received the funds.

Thank you in advance.

Alex

StakePrix

AskGamblers

• Support Team

7 months ago

Dear StakePrix Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

StakePrix Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $663

Avg. Complaint Duration 2 days

Avg. Response Time 1 day

StakePrix Casino Complaints

See all complaints for this casino

Delayed payment from the Casino

I made a withdrawal request on January 6th at 1pm. Sister sites of this casino in which I made withdrawals at yesterday, paid within 4 hours. There is no reason to have the funds in a pending status. I am fully verified. I have sent emails to support and the finance department and I have not had one response. It is still in pending status, fully cancellable which means it is NOT being processed. I want my 250$ CAD. Their lack of response to my email is dismissive and concerning. I can only imagine if it were a larger amount!

Resolved

$250