Spintropolis Casino Complaints
Spintropolis Casino Complaint Stats
Resolved
2 / 2
Avg. Amount
$789
Avg. Complaint Duration
11 days
Avg. Response Time
2 days
Have not received my withdrawal for three weeks
Resolved
€950
I made a withdrawal of 950 eur on 20th of November (screenshot attached). I received an email that it was approved on 24th of November (screenshot attached). However, I haven't receive my money yet. I have contacted live chat 4 times already but they always tell me the same thing, that my withdrawal has been approved and that i will receive my money very soon, however, that "very soon" is lasting very long. I am attaching screenshots where you can see one of my chats with spintropolis casino. I have also sent an email to the finance team, however, haven't received any reply. I hope Askgamblers can help me out here because it looks they do not want to pay me out.
Resolved
Withdrawal denied due to unspecified term
Resolved
€356
Hello, i played this casino. I have done a lot of deposits. Than I want to do withdrawal request. --506 euro. I was waiting a lot of days. I sent all documents. Today I get mail and request was denied. And casino remove my winnings. Now I have 150 Euro! (i had 506)
Mail:
Dear Ondrej
As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.
Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.
We have therefore cancelled your withdrawal request and removed the winnings.
Should you have any questions please contact our customer support via live chat on our site.
Kind Regards,
Verification Team
Resolved