Complaint #23 Spintropolis Casino

Have not received my withdrawal for three weeks

By Saras S.

5 years ago

I made a withdrawal of 950 eur on 20th of November (screenshot attached). I received an email that it was approved on 24th of November (screenshot attached). However, I haven't receive my money yet. I have contacted live chat 4 times already but they always tell me the same thing, that my withdrawal has been approved and that i will receive my money very soon, however, that "very soon" is lasting very long. I am attaching screenshots where you can see one of my chats with spintropolis casino. I have also sent an email to the finance team, however, haven't received any reply. I hope Askgamblers can help me out here because it looks they do not want to pay me out.

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Disputed Casino Spintropolis Casino

Reason Delayed payment

Amount €950

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

saruniux

• Lithuania

5 years ago

I have received my withdrawals. Thank you for your help Askgamblers

AskGamblers

• Support Team

5 years ago

Dear @saruniux,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spintropolis Casino

• Representative

5 years ago

@SARUNIUX

Can you please update us if payment was received. Thanks

Spintropolis Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $789

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Spintropolis Casino Complaints

See all complaints for this casino

Withdrawal denied due to unspecified term

Hello, i played this casino. I have done a lot of deposits. Than I want to do withdrawal request. --506 euro. I was waiting a lot of days. I sent all documents. Today I get mail and request was denied. And casino remove my winnings. Now I have 150 Euro! (i had 506)

Mail:

Dear Ondrej

As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please contact our customer support via live chat on our site.

Kind Regards,

Verification Team

Resolved

€356