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Withdrawal denied due to unspecified term


6 years ago

Hello, i played this casino. I have done a lot of deposits. Than I want to do withdrawal request. --506 euro. I was waiting a lot of days. I sent all documents. Today I get mail and request was denied. And casino remove my winnings. Now I have 150 Euro! (i had 506)

Mail:

Dear Ondrej

As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.

Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please contact our customer support via live chat on our site.


Kind Regards,

Verification Team

Disputed Casino Spintropolis Casino
Amount €356

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name
Good morning, today I received the funds. We can close this complaint as resolved :)

Big thanks to Spintropolis and Askgamblers :)
User name
Hello, still waiting. I will reply tommorow again.
User name
Dear CORDLESX

Kindly update us if you receive the funds.

Kind regards

Spintropolis Casino

Spintropolis Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $789
Avg. Complaint Duration 11 days
Avg. Response Time 2 days

Spintropolis Casino Complaints

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