Rolletto Casino Complaints

Dear askgamblers team

I completed my kyc and received first withdrawal on 10th sep

But after i deposited 1k eur using credit card and rolletto asked for card photos and i sent with addition to bank statement for verification

And they said the verification is successful and i can place withdrawal but despite that they again placed restriction on my withdrawal option

And asked me to wait and when i sent a mail

Again they said our review is over and still i can’t withdraw my funds

Please team help me

Hello,

I want to share with you an example of scam casino.

Welcome to Rolletto,

They closed withdrawal for my account back in December where they said some investigation stuff needs to be done, which could take up to 6 months. I was feeling a bit sceptical about that because at first I didn't do anything against t&c to investigate me but okay I waited. After 6 months (June 2nd few days ago) I contacted them and they said I can withdraw all my funds and after that they will close my account. I made first withdraw on June 5th and it was successful. After that they just removed my account I can't even login anymore. So I don't understand why they have done it and I feel scammed.

So let me get this straight, you deposit your money on a gamble site, win there and they can decide whether they will let you withdraw or delete all your earnings just because they can? How is that fair? Please explain to me. If I won and didnt break any t&c then let me withdraw. I'll probably file a court complaint in london if they dont resolve this.

If you need any other evidence, please let me know

Hello,

I would like to file a complaint regarding a pending refund for a rejected withdrawal.

On Sunday, 23 November 2025, I requested a withdrawal via Ethereum worth 1989 Euros to my Bitpanda wallet. The withdrawal was rejected due to regulatory measures and, according to support, the funds were sent back to the payment team / originating wallet.

I was assured that once the funds were returned, the amount would be immediately credited back to my player account. Unfortunately, this has not happened, and I still have not received the refund.

I have contacted the support team multiple times over the past 11 days, and each time I was only told to “remain patient.” This is no longer understandable for me, especially since the casino confirmed that refunds should be processed instantly after a return.

Therefore, I am turning to AskGamblers for assistance in resolving this issue.

If a transaction hash or any other form of evidence is required, I am of course ready to provide it. I just did not want to publish such sensitive information publicly unless necessary.

Thank you in advance for your help.

Kind regards,

Despite already being verified, and completing over $10,000 of deposits and over $10,000 of withdrawals. I won some decent money recently and now I have “no permission to withdraw.”… I received a email stating they need video verification for to their KYC team, which I sent immediately. It’s now been 1 week and everytime I follow up it’s the generic response saying they will get back when the correct team has reviewed it. I don’t understand how a simple verification video can take ages to review, and after doing lots of deposits/withdraws already this happens randomly? Completely unacceptable and unprofessional, I’m hoping to get this issues resolved this week so I can go back to depositing and withdrawing money smoothly. - also the withdraw limits are extremely small especially for high limit players. I have to wait weeks if I reach my limit and want to withdraw more.

Dear AskGamblers Complaints Team,

I am reaching out to formally submit a complaint against Rolletto Casino, which has been unlawfully withholding my funds and refusing to provide a resolution. Despite numerous attempts to communicate with their support team, I have been met with vague responses, endless delays, and a complete lack of transparency regarding my account status.

Details of the Complaint:

Casino Name: Rolletto

Account ID: 24623459

Disputed Amount: £2671.85

Issue Summary:

A few weeks ago, my account was suddenly blocked, and my balance was frozen without warning. I contacted customer support multiple times and was informed that my account was “under investigation.” However, they refuse to provide any details regarding the investigation, a valid reason for withholding my funds, or a timeline for resolution.

Despite my repeated follow-ups, Rolletto continues to ignore my requests for a clear explanation and immediate withdrawal of my rightful funds. Their lack of transparency and refusal to release my money is deeply concerning, and I strongly believe they are engaging in unfair and unethical practices.

Attempts to Resolve the Issue:

I have contacted their support team multiple times via email and live chat.

I have asked for specific details about the investigation and when I will receive my funds.

They continue to evade my questions and provide no resolution.

My funds remain illegally withheld with no timeframe for release.

Request for Assistance:

I kindly request AskGamblers’ intervention to help mediate this dispute and hold Rolletto accountable. My funds must be released immediately, and they should provide a legitimate reason for their actions.

This casino’s behavior raises serious concerns about their fairness and integrity, and I urge you to take appropriate action to ensure they do not continue to mistreat players in this manner.

I appreciate your time in reviewing my complaint and look forward to your assistance in resolving this matter. Please let me know if you require any further details.

I registered with Rolletto, then deposited money and received a bonus.

After that, I made both verifications one on the page and the other one by mail with the video.

After 14 days, my video was verified. ( 20.01.)

I thought I could now withdraw my money, but it is not possible because the withdrawal page is blocked

The chat can't help me (account under investigation) and I also get no response on my mail

Actual balance: 19665,64€

I kindly ask the Rolletto team to speed up the processing and verification process.

It is important to me that my issues are resolved promptly so that I can continue to enjoy my betting experience at Rolletto in a comfortable, unrestricted, and speedy manner. I hope that the team will keep us better informed about how many days we have to wait and what steps are planned in this process. I think transparent communication with customers is very important.

Hello Rolletto I have been trying to withdraw my money ( 811.12$ ) since more then 1 month now.

My account is under investigation, you haven't told me why, and when this investigation will finish. Matter of fact, I can't withdraw while a investigation is on my account.

Please, help me solve this issue, thank you!

I deposited £200, which wasn't credited to my betting account.

However it did leave my bank account(I have transaction will attach file.)

I contacted support straight away and many times since, they have basically said it was declined and will bounce back within 2-3 days but be careful as it might not appear as a refund and you may have spent it.

I haven't I have checked.

I have asked for proof of declined payment and they ignore me. I have sent proof of payment (which you’ll find attached) and again they ignored me. Don't know what else I can do!?

I'm fed up with getting ripped off by offshore casinos please help.

< full name removed >

P.s my username for account is < username removed >. Also on attached files the payment to Rolletto comes under wexslide on Wednesday 10th july

I made a withdrawal of 190 Euro.

After fully verified and also passing the video verification still yet my withdrawal was rejected and I cant find my winning anymore.

I try reaching the customer support I got no reply anymore from them. I even almost lost all my winnings due to delay and verification process still yet after submitting all the documents and get approved by rolletto, still yet my withdrawal rejected and the system withdraw all my winnings.

Hi, I want to file a complaint on Rolleto they never paid me and kept asking for documents over and over.

As of now, I am trying to get my money out for 5 months.

They just send the same message again and again.

I hope we can resolve the issue on an open forum and let Askgambler be of help thank you.

Hello. On October 12, 2023, Rolleto Casino blocked my account for 6 months for some kind of verification. All necessary documents were uploaded to the site and my account was verified. More than 5 months have passed. My account remains blocked. Please help me restore my account. Account has 3638.67 USD

I registered with Rolletto, then deposited money and received a bonus. After completing the conversion, I was asked to verify, as in every betting site. It was stated that this verification process will generally be completed within 24 hours, although a maximum of 48 hours. I uploaded my ID and address document and a selfie to the system and my account was verified. But the real problem started after this. I was asked to make video verification. Just 1 hour after this request, on February 11, I sent my video verification content to Rolletto. However, I have not received an answer to my e-mails for 5 days. I am told that I only have to wait for an e-mail from the live support team. Although the notification they normally give is 48 hours, it took approximately 120 hours, but I did not receive a response. My deposit tab is open, but my withdrawal page seems inactive. I kindly request the rolletto team to step up their response and verification. I want my problems to be solved and I want to continue my betting life comfortably, freely and quickly with Rolletto. I hope they will be more informative about how many more days we need to wait and the content of this process. I think customer information is important.

Hello, as I saw a lot of complaints on this subject I came with another one. So it's simple, I can't withdraw/deposit/play my money, I'm just stuck with the message "you do not have a permission to use a withdraw".

I sent a mail to support and they said something about 6 months (as I saw here in complain section).

Thank you! I hope we can solve this.

Hello,

I played at this casino and lost 1000 usd, but when I start winning (I won 4400 usd) they blocked my account and said they investigate something, and not saying what they investigate exactly.

They cancelled my withdrawal and not answering on email anymore and not explaining reasons for blocking my account for 6 month. I think the main reason is my winnings.

Please help me to solve this problem. I made complaint on trustpilot, all that they said is ''we are sorry, we will not explain reasons but we will block you for 6 month''

P.S. My account fully verified

On Saturday the 7th of October, I placed a number of bets.

Every time they didn't show once placed and were accepted on the system. I had to wait until the outcome of every match. If it lost I lost my funds rightly. But if it won I logged back in to find no bet but just my stake back in my account. I won a good odds badminton game and 2 basketball bets. To be told on chat it will resolve itself in a while the site is having some issues.

Well, I carried on with a few more bets to find this happened on every occasion. Every win is staked back. Every loss bet appeared and showed as a loss. But my transactions state otherwise. I have my transaction history available to show but every bet win shows as my stake back after the event has finished.

Please see attached.

I'm at a dead end with trying to find my money.

I made a couple of withdrawals over a few days and they where all processed and marked as successful. They started to appear in my account over the next few days but I had noticed I hadn't received the first withdrawal.

List of withdrawals

• 01/07/2023 - 300.17 euro (not received in bank)
• 04/07/2023 - 300 euro (recieved on the same day )
• 04/07/23 - 100 euro ( recieved 05/07/2023)

So I originally contacted rolletto and they informed me that withdrawals don't always appear in bank at same time, which is fine so I waited.

I then a few days later messaged again saying I still haven't received it and showed evidence of received money into account. Rolletto took some info and passed it to the relevant team and said I would receive an email within three days.

The day after I received an email that said

"As we have checked your withdrawal was successful and the funds were sent from our side.

You can check the attached file as a proof of the transaction.

Best regards,

Ruby/ Payments Agent"

So again I replied showing all withdrawals and all money received into bank. Rolletto replied and said to contact my payment provider. I contacted my bank and they said that it can be traced by something called a forward trace but this can only be done from the account in which it was sent from. Now rolletto use Bankera to send payments so I went to them. I showed Bankera the payment order that rolletto provided as proof. Bankera told me that they could analyse the matter further but it would be rolletto that would have to raise the issue.

So back to rolletto I went and I explained what both my bank and then Bankera had said but I would need them to raise the issue with Bankera so they could look into it.

Rolletto just kept replying with the same answer that the transaction has been successful and they had provided there proof in the form of a payment order and there is nothing more than they can do .

So I'm currently at a loss of what to do, is a payment order form enough proof? Can a forward trace be done? Ect any help would be greatly appreciated.

Hi I’m having a problem verifying my account I have verified everything they have asked of me and it’s telling me rejected on the debit card I’ve tried again with a new photo and it just keeps rejecting it, I’ve had no help from the support line if anything they have been quite rude. I’m trying to withdraw £1400 and they seem to not wanna give it to me I’m trying to withdraw with MiFinity atm it’s saying it’s processing but I’ve had no acknowledgement of a timeline. I’m really confused and I would like my winnings thanks.