Ritzo Casino Complaints
Ritzo Casino Complaint Stats
Ritzo use sumsub for KYC verification. I have never had an issue with any sumsub casinos. My passport was issued in the UK/Ireland. However this is not an option on the sumsub system.
I emailed my documents to Ritzo but they said I needed to provide my Irish passport. I sent them the law - https://www.citizensinformation.ie/en/government-in-ireland/ireland-and-the-uk/common-travel-area-between-ireland-and-the-uk/
The common travel act explains how this is not possible/nor required for someone born in the UK/Scotland or Wales.
The casino is still having a hard time understanding. Askgamblers meditating would help greatly as this could also be classed as a technical issue with their sumsub setup as well as ignorance with law.
I hope for help here
Rejected
I hit a very nice 2000+ x slot feature and after playing for hours decided to make a withdrawal.
So I submitted my docs and hit a skrill withdraw for the max of $500.
The next day I request another withdraw for another $500.
Over the next few days my docs are accepted and I'm verified.
My 1st withdrawal is paid to my skrill.
Now a week later, No 2nd withdrawal and I have no reply to my email and chat onsite not work.
It would be nice for them to at least contact me to let me know whats happening with 2nd withdrawal.
Resolved