Complaint #2 Ritzo Casino

Waiting for withdrawal from Ritzo

By Philip B.

1 year ago

Message on forum

I joined Ritzo through AG and made a deposit via skrill with no bonus.
I hit a very nice 2000+ x slot feature and after playing for hours decided to make a withdrawal.
So I submitted my docs and hit a skrill withdraw for the max of $500.
The next day I request another withdraw for another $500.
Over the next few days my docs are accepted and I'm verified.
My 1st withdrawal is paid to my skrill.
Now a week later, No 2nd withdrawal and I have no reply to my email and chat onsite not work.
It would be nice for them to at least contact me to let me know whats happening with 2nd withdrawal.

Disputed Casino Ritzo Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Features99

• New Zealand • 5 reviews

1 year ago

This complaint is solved , Ritzo has paid my 2nd withdrawal. Thanks.

AskGamblers

• Support Team

1 year ago

Dear all,

The amount has been corrected.

Features99

• New Zealand • 5 reviews

1 year ago

Just posting to say I am only waiting on a $500 withdrawal, not $1500 as it is at the top of complaint.
Thanks.

Ritzo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $500

Avg. Complaint Duration 11 hours

Avg. Response Time 5 hours

Ritzo Casino Complaints

See all complaints for this casino

Ritzo Casino not processing 100 withdrawal due to their misunderstanding of Irish law

Ritzo use sumsub for KYC verification. I have never had an issue with any sumsub casinos. My passport was issued in the UK/Ireland. However this is not an option on the sumsub system.

I emailed my documents to Ritzo but they said I needed to provide my Irish passport. I sent them the law - https://www.citizensinformation.ie/en/government-in-ireland/ireland-and-the-uk/common-travel-area-between-ireland-and-the-uk/

The common travel act explains how this is not possible/nor required for someone born in the UK/Scotland or Wales.

The casino is still having a hard time understanding. Askgamblers meditating would help greatly as this could also be classed as a technical issue with their sumsub setup as well as ignorance with law.

I hope for help here

Rejected

€100