Ritzo Casino not processing 100 withdrawal due to their misunderstanding of Irish law

While AskGamblers Complaint Team could understand player's frustration and disappointment considering the nature of this dispute, we would like to remind player that each and every online casino operator has the exclusive right to determine and apply its own verification policy and procedures depending on the requirements set within their licensing agreement. Unfortunately, player obviously failed to meet Ritzo Casino verification process which is in fact a violation of the general casino terms and conditions.

Based on the above, AskGamblers Complaint Team has not other choice but to reject the case. We would like to remind the complainant, that in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity

I supplied my Uk and Irish passport. I supplied my proof of address.

Can you explain why this would not be accepted?

As previously stated the CTA - https:­//w­ww.c­it­ize­nsi­nfo­rma­tio­n.i­e/e­n/g­ove­rnm­ent­-in­-ir­ela­nd/­ire­lan­d-a­nd-­the­-uk­/co­mmo­n-t­rav­el-­are­a-b­etw­een­-ir­ela­nd-­and­-th­e-uk/ - Is a LAW which allows me to live in Ireland. THE LAW IN QUESTION MEANS I CANNOT GET A SECOND IRISH ONLY PASSPORT?

Can you also point to where in the casino terms it states you can only sign up to the casino if you are a CITIZEN of the country you are a resident in?

Can you also point to where in EU law a casino can attempt the theft of my €100 deposit if they refuse my identification documents?

Can you also point to where in UK/IReland law it states gambling is illegal? As Ritzo claim in this complaint.

Can you also explain, given all the above, on which grounds Ritzo have acted in accordance with their terms, CTA and EU law?

Dear @chazzabren,

The AskGamblers Complaint Team very carefully reviewed all the info presented from the very beginning. Therefore, based on the full explanation and terms provided by the casino, we would need to kindly ask you to assist the Ritzo Casino team further and send the required verification paperwork,listed by the casino previously.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you fail to send the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear @chazzabren,

Rest assured that the AskGamblers Complaint Team is in contact with the Ritzo Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.