Pokies2go Casino Complaints

Hello

I played at Pokies2go.io casino many months ago and haven’t played for approximately 9months

Today I signed on and noticed that I still had 0.005BTC OR 5mBTC (millibitcoin) in my account.

This equates to roughly 315 euro at the time of this post.

The money has been sitting in my account since roughly July 2024 and was still in there today.

When I went to play the slot no games were working and after chatting to live chat I was told the tech team would be notified and I would receive a reply via email.

A few hours later I received an email telling me to close my account as they don’t use mBTC anymore and start a new account and they would add a $5 bonus!

This is beyond unacceptable and extremely unfair.

Upon returning to my account to gather some other details such as my previous deposits I was shocked to learn my account had been blocked and when I asked the live chat they told me that she would again report to management and leave it with them.

I will post my chats I had with the live chat and also with the pokies2go manager via email below.

If this was any sort of bonus it would have expired by now. The fact they didn’t tell me anything and just locked me out and took my money when it had been in my account for 9+ months is not fair or morally right.

Please help me recover my funds.

I registered in Pokies2go casino for the first time and made to deposits and played for a while. Then tried to withdraw my money and sent documents for KYC. After 5 day waiting and after contacting support for multiple times because it was taking to long, I received an email saying that my account was closed because of multiple account. That´s a lie because I only have one account!

More than that, I have never won money in the casino, so I deposited 2 times and was only trying to withdraw the same amount or less than the amount of my deposits.

This casino closed my account for no reason and didn´t pay my 60 euros that I had asked for withdrawal. Since that day, i have never heard or been able to contact them since they don´t answer.

I registered and played on this casino 17/08/2020

I deposited 200 and got 200 bonus.

I played on a slot game betting 5 per spin.

I won 2000 on a spin and then continued playing on the SAME slot. I won another 3000 on the same slot shortly after the first win bringing my total to 5000.

I decided to play a different slot game thinking that the original one was done paying out. I changed game and bet 4.5 per spin completing my wagering on the second slot.

After withdrawing and verifying my account by sending all the documents they requested I waited for the money.

The day it was supposed to come in I got an email from the casino saying that they decided to confiscate my winnings.

Please help me get what's mine.