Pokies2go account closure and money taken

Dear all,

Following a careful review of valid information and proof presented by Pokies2go Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have tried to use our services for his ungrounded gain.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Dear Pokies2go Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send the required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Let me reply in a few points:

1. The user never played at pokies2go. He has 0 bets, 0 deposits and no gameplay whatsoever. He made up a story to sound better. He has had an account for 4 years. Only zeroes on his account, except the no deposit bonus issued by us. Which he did not claim.

2. The funds he "still had" on his account was a no deposit bonus issued by us over a year ago, and it was in mBTC. Those are issued in our sole discretion and we have revoked his no deposit since it wasn't claimed for over a year. The best part is that he wanted to withdraw the full amount, claiming it is his money that he left on the account. From 0 deposits he had.
Also, our support told him to create a new account in a currency we still support ( we removed mBTC due to a lot of providers not supporting it) to actually give him the no deposit and he refused. "No worries this will cost you most in the long run if you try to screw me like that " Nobody "screwed" him but we offered to give him the no deposit and he made a complaint.

3. With all that said you are not a real player at our casino, we don't have anything further to discuss in this case. You never deposited, never played, you just made a complaint because we won't give let you withdraw the no deposit bonus that you were given over a year ago, and it has gone in value since it is a cryptocurrency. Amazing idea, but try somewhere else.

Your account was permanently banned.
Goodbye and all the best!