Unfairly confiscated my winnings

Dear all,

Based on the abovementioned player's confirmation and taking into account the AGCCS policy of compliance with the decisions taken by the official regulatory bodies and/or ADR entities, the AskGamblers Complaint Team has no other option but to close the case as resolved in operator's favour.

This is the response I got from the operator

Dear Sir:

Your plays have been determined as against the T&C. Operator is denying further considerations.

Sincerely
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I never got a chance to respond to their previous response, to that I say this.

First, we never disputed the bet size change, so that is irrelevant.
Noted Thanks for clarifying it.
Second, as to volatility, shown or no, you knew exactly how volatile each of the games you played were.
I don’t understand how you can make this accusation. Perhaps if you had categorized your slots with the option of filtering by volatility we wouldn't be in this situation.
Third, as to game changes from one game to another, it's ok as long as it's consistent. Changing the game from extremely high volatility to extremely low after the big win and then playing the extra low volatility game for the rest of your wagering is what we are talking about here, and you did just that - knowingly and on purpose. That is clear as day.
My change in gameplay was consistent. I won two massive wins on a slot, I then changed and chased a similar result on the next one I chose. Unfortunately for me, I did not hit big on the second one and my bonus cleared. I went from one SLOT game to another SLOT game.
Furthermore, you said it yourself: You moved from the first game as you figured it won't give you anything more, but you stayed on the second (low volatility) game for far longer despite the fact it wasn't giving you anything. For hours. Nothing. Not a single solid win. Yet you didn't decide to change the game again, following the same logic you claim to be using when switching the first time. Where's the logic in that?Here it is: The second game did exactly what you wanted. Never gave anything, but never took anything. That's why you played it - simply to finish the wagering risk free.
I did not change to a third or fourth slot game because I was still chasing the second one, why would I change game if I haven’t cracked it yet. I just stood there, watching the reels spin waiting to smash it...but I didn’t, instead I LOST money while playing it and chasing my win. How can you say that this is risk free if I lost while playing ....

I’m not sure who else registers with you or what they do, this doesn’t concern me, I read your terms prior to playing at your casino and I made sure I played by them. I registered in EUR, but this is not a breach of your terms.
I don’t think it’s a players responsibility to know what slots he's allowed to play and what slots he isn’t as long as they are not on the long list of banned games while playing with a bonus. To the best of my knowledge I claimed a bonus offer on your casino and played 2 different slot games at the closest possible betsize one to the other and both those slots were NOT banned or restricted while playing with bonus. You keep referring to a scam when ultimately I am the one who ended up getting scammed for thousands of EUR.

I respect how firm you are on you decision, I think it’s important for future players to know that Pokies2go doesn’t care about anything and will ultimately do whatever they please.

Dear @propwins26,

The AskGamblers Complaint Team is kindly asking you to confirm that you have received an email with a resolution from Antillephone N.V. Compliance & Licensing Department regarding this case, where it is stated that the case was resolved in Casino favor.

Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Pokies2go Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.