Nitrobet Casino Complaints

I have a New account with Nitrobet and m'y account was Fully verify and approuved but my winnings of 400 CAD are not available on their withdrawal section. My real balance is $400 CAD and I did not use bonuses that require wagering amount.

KYC service approuved my identity verification. I double checked by writing email to [email protected] and they confirmed the validity of m'y account. Here's their answer

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Dear

Thank you for addressing to our NitroBetCasino Support Service.

Your automatic verification was successful. You can request a withdrawal.

If you have any questions, we will be happy to help you by Live Chat or Email. [email protected]

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I already opened a ticket 2 Days ago for this matter through the live chat and no live agent are available to help. I received email for the reception of my ticket with ticket number #1883 that I will attach below. After reading the [email protected] email that I copy paste here I wrote another email to [email protected] about this matter and im not receiving any answers about this issue. I Will attach files of screenshot if my Nitrobet problems showing m'y balance and the widrawal problem

Thank you a lot for your help.

It has been about one week since I submitted my withdrawal request, but it has still not been processed.

According to your terms and your AI support, withdrawals are supposed to be completed within two days.

Additionally, I have contacted you multiple times, but I have not received any response from your agents, which is causing me serious trouble.

The amount is approximately €4,800.

I kindly ask for your assistance in completing the withdrawal promptly.

I made a withdrawal weeks ago and it's still pending an entire 7 weeks later.

An agent said three weeks ago they’d expedited the process.

My withdrawal has been pending since January 31st. It’s currently March 20th.

I received these emails from agents several weeks ago promising an expedited process and yet my payout has still been neglected.