Complaint #1 Nitrobet Casino

Withdrawal and payout delay

By Janhubst16

1 year ago

Message on forum

I made a withdrawal weeks ago and it's still pending an entire 7 weeks later.

An agent said three weeks ago they’d expedited the process.

My withdrawal has been pending since January 31st. It’s currently March 20th.

I received these emails from agents several weeks ago promising an expedited process and yet my payout has still been neglected.

Disputed Casino Nitrobet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Upon the additional case review, the AskGamblers Complaint Team concluded that the player submitted a complaint against the wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Thanks, all, for understanding.

AskGamblers

• Support Team

1 year ago

Dear Nitrobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear @Janhubst16,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nitrobet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $5,573

Avg. Complaint Duration 23 days

Avg. Response Time 2 days

Nitrobet Casino Complaints

See all complaints for this casino

4800 EUR withdrawal delayed

It has been about one week since I submitted my withdrawal request, but it has still not been processed.

According to your terms and your AI support, withdrawals are supposed to be completed within two days.

Additionally, I have contacted you multiple times, but I have not received any response from your agents, which is causing me serious trouble.

The amount is approximately €4,800.

I kindly ask for your assistance in completing the withdrawal promptly.

Resolved

€4,800