LuckyHour Casino Complaints

Good afternoon.

I hope you are well.

I have two withdrawals pending with LuckyHour, one from the 5th January, and the other from the 7th January.

The total amount outstanding is €946.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Hello, Lucky hour Casino has not processed 3 of my withdrawals (together 219€) for a week. After a week I asked the chat and email support and only received the answer that they have transferred my 3 payouts back to my customer account and that I should now pay them out again in total. Now another week has passed and they still haven't processed my withdrawal. I would like this to happen. I am fully registered and have only used my own money in connection with this sum. Before this incident, withdrawals from this casino were working fine.

Thank you very much.

I can send you the necessary evidence by email to “[email protected]” if you wish.