Complaint #5 LuckyHour Casino

Payment has been delayed for 2 weeks

By frank s.

11 months ago

Message on forum

Hello, Lucky hour Casino has not processed 3 of my withdrawals (together 219€) for a week. After a week I asked the chat and email support and only received the answer that they have transferred my 3 payouts back to my customer account and that I should now pay them out again in total. Now another week has passed and they still haven't processed my withdrawal. I would like this to happen. I am fully registered and have only used my own money in connection with this sum. Before this incident, withdrawals from this casino were working fine.

Thank you very much.

I can send you the necessary evidence by email to “support@askgamblers.com” if you wish.

Disputed Casino LuckyHour Casino

Reason Delayed payment

Amount €219

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

frankibanki

• Mecklenburg-Vorpommern • 2 reviews

11 months ago

Luckyhour has now paid out the money.

AskGamblers

• Support Team

11 months ago

Dear LuckyHour Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.