Complaint #1 LuckyHour Casino

Delayed payment after pending time is over

By Anders T.

1 year ago

Message on forum

I’ve been playing at LuckyHour and yesterday I won.
Having seen on their FAQ they say that they process withdrawals within one our.

After asking why the withdrawal hadn’t been processed that say that this can take up to 24 working hours, so up to three days. This is not per their own FAQ.

I have a print screen of their FAQ.

Disputed Casino LuckyHour Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear LuckyHour Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear @Psamtuna,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LuckyHour Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $851

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

LuckyHour Casino Complaints

See all complaints for this casino

LuckyHour Casino Withholding Payment Since The 27th January

Good afternoon.

I hope you are well.

I have two withdrawal pending with Luckyhour, one from the 27th January, and the other from the 1st February.

The total amount outstanding is €1728.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Unresolved

€1,728

Withholding Payment Since The 5th January

Good afternoon.

I hope you are well.

I have two withdrawals pending with LuckyHour, one from the 5th January, and the other from the 7th January.

The total amount outstanding is €946.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€946

Payment has been delayed for 2 weeks

Hello, Lucky hour Casino has not processed 3 of my withdrawals (together 219€) for a week. After a week I asked the chat and email support and only received the answer that they have transferred my 3 payouts back to my customer account and that I should now pay them out again in total. Now another week has passed and they still haven't processed my withdrawal. I would like this to happen. I am fully registered and have only used my own money in connection with this sum. Before this incident, withdrawals from this casino were working fine.

Thank you very much.

I can send you the necessary evidence by email to “[email protected]” if you wish.

Resolved

€219