why luckyclub casino dont pay to me my winnings 250$ i got from luckyclub casino 50$ free chip SPA6CXVFC4 and i play through that 60 times then i send to them my identity card copy and my rent house bill copy but still they ask me to take picture me holding my identity card in front to my face but i dont have camera to take that picture and i dont have friends to take that picture or borrow camera and i dont have camera in my cellphone because its so old can you help me i need those money

Resolved

$250

Bank withdrawal not right

I did a recent withdrawal my first one with this casino and it was for a total of 145.00 which was approved. This casino as it states charged me a fee of 30.00 for the bank wire and also as it states in the web page under banking rules it does make a note that my bank may charge additional fees which tthey are not responsible for. However when I received Money at my bank only 85.00 come in. My bank charged me no fee. I contacted customer support and told them and they said on know I was mistaking that my bank must have charged me a fee. I then got the paperwork from my bank like I was asked to do to prove that only 85.00 came in with no fee and sent it to customer service. At this point customer service said oh your a US player and sometimes wires go thru several banks before yours and your responible for those fees if charged not us. I have never ever heard of this and it your go to there web page and read under bank and bank wire transfers it does not state this at all.

Help me resolve this customer service is acting quite stupid here.

Resolved

$115