Complaint #8 Lucky Club Casino

Won't verify my account

By Md H.

7 years ago

Message on forum

I have a account with Lucky Club casino where Trent giving me very hard time for verification.I have $200 winning remaining into casino account.Firstly they asked me general verification documents eg.id,utility 8 days ago.So, I had sent them my government issued Id card (both side) and an utility.Couple of days later they replied there was back side missing of my id card and I have to send them my passport and also my photo holding id/passport.Unfortunately,I don't have passport or driver's license,so I had sent them my id's both side separately and my photo holding id which id I used to verify with other casinos without any single trouble.Yesterday Trent replied me that if I unable to send them a passport or drivers license,then my casino account will not be verified!I already explained them I don't have passport or drivers license,so I had sent them crystal clear color national id card.Now I don't understand what should I say or do at this point.Could you help me please?

Disputed Casino Lucky Club Casino

Reason Verification issues

Amount $200

Discussion

AskGamblers

• Support Team

7 years ago

Dear @hossion,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Lucky Club Casino

• Representative

7 years ago

Dear Hossion,

We have good news for you.

Our team has once more gone through all the documents you provided. Your player account has been successfully verified and your winnings were credited back.

You are now able to request your pay-out by choosing the payment method of your preference.

Best regards,
Rich Club Affiliate Team

AskGamblers

• Support Team

7 years ago

This complaint has been reopened as per Lucky Club Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

hossion

• Bangladesh

7 years ago

It's completely irritating! Could you please drag out the number A to K of casino's terms which I might violated? Casino team already taken all of my credentials with the photo holding my id where I believe if I broke any terms then casino would blocked my account on first place and they won't waste time upon all other verification procedures,right? It seems they blocked my account and stolen my winning $200 after submitted this legit complaint. If you don't want me to play into Lucky Club Casino then you should at least process my fair winning. If your casino is a solid casino then you should point out the particular term which I might violated. However, I want my winning $200 into my NeTeller account.

Lucky Club Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $766

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Lucky Club Casino Complaints

See all complaints for this casino

Withdrawal of $2,500 still not paid

On Aug 24th 2018 my bank wire w/d was approved for $2500. They told me 5-15 business days. That time period has ended and now I am being told it's a "technical difficulty" issue with the processor and I would have to wait another 5 business days. The last e-mail basically told me it was out of their hands......This is not my first withdrawal so I don't understand what the problem is! So frustrating

Resolved

$2,500

where is my money?

why luckyclub casino dont pay to me my winnings 250$ i got from luckyclub casino 50$ free chip SPA6CXVFC4 and i play through that 60 times then i send to them my identity card copy and my rent house bill copy but still they ask me to take picture me holding my identity card in front to my face but i dont have camera to take that picture and i dont have friends to take that picture or borrow camera and i dont have camera in my cellphone because its so old can you help me i need those money

Resolved

$250

Bank withdrawal not right

I did a recent withdrawal my first one with this casino and it was for a total of 145.00 which was approved. This casino as it states charged me a fee of 30.00 for the bank wire and also as it states in the web page under banking rules it does make a note that my bank may charge additional fees which tthey are not responsible for. However when I received Money at my bank only 85.00 come in. My bank charged me no fee. I contacted customer support and told them and they said on know I was mistaking that my bank must have charged me a fee. I then got the paperwork from my bank like I was asked to do to prove that only 85.00 came in with no fee and sent it to customer service. At this point customer service said oh your a US player and sometimes wires go thru several banks before yours and your responible for those fees if charged not us. I have never ever heard of this and it your go to there web page and read under bank and bank wire transfers it does not state this at all.

Help me resolve this customer service is acting quite stupid here.

Resolved

$115