Complaint #20 Gamblezen Casino

A frustrating online casino withdrawal experience

By Thomps1993

1 year ago

This casino won't let me withdraw my funds.

First, they set up a hurdle by requiring me to send irrelevant information from my banking app, such as my CPF (similar to a Social Security number) and my address. Once I got that sorted out, another issue popped up: when I tried to make a Pix payment, I was told I needed to enter my email. Now, they’ve simply stopped responding to my emails, which I find extremely disrespectful to users.

Making a deposit is never an issue, but these low-grade casinos always throw up roadblocks when it’s time to withdraw.

I have saved their contradictory emails, and if they do not address this within two hours, I will file another complaint—this time with the Curaçao Game Authority.

Disputed Casino Gamblezen Casino

Reason Delayed payment

Amount R$1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Thomps1993,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Inactive user

1 year ago

I was looking at the number of complaints this company has on Ask, and it's pretty astounding. Here’s what I think: if you guys over at Gamblezen Casino can’t afford to pay your players, then you should just shut down. There are plenty of honest casinos out there that we could be using instead of settling for a backyard operation like yours

Inactive user

1 year ago

You guys wiped out my funds, you scam casino. I have proof! I'm going to show all the screenshots since Thursday so the folks on AskGamblers can see for themselves. Today, when I tried to log in to my account, my withdrawal was canceled yet again, and now I'm out my 1,000 BRL.

AskGamblers

• Support Team

1 year ago

Dear @Thomps1993,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gamblezen Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,520

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Gamblezen Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Gamblezen Casino Complaints

See all complaints for this casino

Zero communication and no sign of withdrawl

Hi,

On 2/10 I requested a withdrawal from Gamblezen.

On 5/10 I requested an update and was told that the "finance department" sent me an email requesting a document. I informed the agent I received no email and that I would send the required document to the email provided.

Over the subsequent weeks, I asked for a few more updates and was told that the chat agent has no access to the finance dept email box. They suggested whitelisting another email; I did this and still received no email, although promotional emails are still being sent to me.

Attached are my proofs of sending the required documents on numerous different occasions, as well as an email asking if they have received them.

I have never received a single correspondence, neither in other,junk or any other email folders.

It has now been 20 days.

I would like my withdrawal processed in a timely manner.

Also attached is an email of my final conversation with an agent. They then requested I send verification proof AGAIN, but this time all my normal id documents, driving licence etc, I have done all that the chat agent requested and am still in the dark. I also can now not login to the account whatsoever.

Can you please help me resolve this?

Thank you

Rejected

500 euros pending

Hello, I am having an issue with a €500 withdrawal from GambleZen Casino.

I requested a €500 withdrawal on September 16, 2026 at 11:39:58. Withdrawal ID: 65474608. The withdrawal is still showing as “Pending”.

I was told that my winnings would be paid within two banking days, but this time has now passed and I have still not received my winnings. My verification is also still showing as pending.

I have contacted GambleZen by email, but I have not received a response. Their Live Support button is also not working, so I cannot contact their support team through the website.

I would like your assistance in contacting GambleZen and finding out why my €500 withdrawal is still pending and when my winnings will be paid.

I can provide screenshots and copies of my communication with the casino as evidence.

Rejected

€500

This is official complaint

Dear Askgamblers Support,

I am submitting a formal complaint regarding the handling of my €2,000 withdrawal request.

I requested a withdrawal of €2,000 from my Gamblezen account. When the withdrawal was not successfully processed, I contacted your live chat to ask for assistance. However, your customer service representative told me that they were unable to help me with the issue.

I then contacted Gamblezen by email, but I have not received an adequate response.

As a result, the €2,000 remained in my gambling account instead of being withdrawn. I subsequently lost the funds.

I want to make it clear that I had attempted to withdraw these funds and contacted Gamblezen specifically because the withdrawal was not being processed. I therefore consider it unacceptable that I was not provided with adequate assistance to resolve the withdrawal issue.

I am formally requesting the return of the €2,000 that I attempted to withdraw.

This email was sent to their support and i haven’t got any answers,

I am really lost in this case and unfortunately, i think they scammed my moneys.

Please help me with this case.

Regards,

Rejected

€2,000

Casino ignoring withdrawal requests

I have won 2250$ with the casino, they are delaying my payout even after I provided all documents they requested.

-Void cheque from bank with my name and full adress

-Copy of my credit card used to deposit.

They have gone unresponsive and their online chat is not useful in resolving the matter.

Please assist me in solving this issue.

Thank you

Rejected

$2,250

Withdrawal not paid and account temporarily blocked

Hi Admin,
I want to make a complain for gamblezen, I play on this casino last month and get a big win on casino and when i try to request withdraw they need to check the gaming session and after complete it .I try again to withdraw and they ask me to send my bank details include IBAN, ( this is funny because i made a deposit and request withdraw with crypto payment ). I already ask them why, but they said they will pay me with bank transfer, and 5 days ago I send them all document needed, but still not get any feedback.

Resolved

€7,000

Does not accept deposit funds

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from Gamblezen.

So I ask you to immediately follow up on this case because I know that this site is Askgambler's pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the Gamblezen rating score

Resolved

€109

Long withdrawal times

Hello, askgamblers, I'd like to ask for your help. I registered at Gamblezen Casino on April 2, 2026, and immediately passed verification. On April 3, 2026, I made two deposits. I lost the first (€99), and won a total of €140 from the second (€22). I withdrew it on April 3, 2026, and it's still being processed. I wanted to contact their support team on the website and ask why my withdrawal is taking so long to process, but the icon for starting a conversation with them disappeared. I emailed them, but they haven't responded. I'm attaching screenshots.

Resolved

Delayed withdrawal since January 2nd

With all due respect. Hello Askgamblers and Gamblezen

I would like to ask for your help regarding my withdrawal issue with the casino Gamblezen.

My account was fully verified on January 2nd. According to Gamblezen, withdrawals should be processed within 24 hours after account verification. I submitted my first withdrawal request on December 31st. After my account was verified, I submitted a new withdrawal request on January 2nd.

Now more than 48 hours have passed since the withdrawal request, and I have received no update or payment from the casino.

I kindly ask AskGamblers for assistance in helping me successfully and as quickly as possible receive my withdrawal from Gamblezen.

Thank you in advance for your support.

Best regards

Rejected

€950

They canceled my withdrawal after 3 days waiting without explication and no notice they had done

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Rejected

$1,450

Withdrawal not sent after 14 days and cancelled payment

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

Rejected

€1,000