Fire Vegas Casino Complaints

I requested a withdrawal of my $4750.00 in winnings from Fire Vegas casino on July 19th 2023. I sent in my identification documents which were received and approved via email. My withdrawal was approved. I have also sent in both my domestic and international CAD wire transfer information via email which was approved and updated to my account. I have received varying wait times and now have been told my withdrawal could take up to 10 business days. It is now August 7th 2023 and I still have not received my funds. I emailed the company to request a wire trace on August 3rd 2023, I received an email stating that they received my email requesting a trace and that I would receive a response in 48 hours. I still have to receive an email in regards to a wire trace and I have still not received my funds.

Hi

I won $1000nz in July it was accepted., I accidentally used the wrong suffix 01 instead it should of been 02, as my 01 account was closed in June 2022. I explained the situation to my bank, they said there are no funds credited to your account because it was closed on June 16th, so it would have bounced back to Firevegas within 2 days.

My bank supplied me a letter confirming funds not received due to closed account, they also supplied me with my correct bank details using suffix 02. Firevegas still remain dishonest, saying they banked into my closed bank account. Please Help.