Complaint #1 Fire Vegas Casino

Deposit put into closed account, request to send to active account

By Tina N.

3 years ago

I won $1000nz in July it was accepted., I accidentally used the wrong suffix 01 instead it should of been 02, as my 01 account was closed in June 2022. I explained the situation to my bank, they said there are no funds credited to your account because it was closed on June 16th, so it would have bounced back to Firevegas within 2 days.

My bank supplied me a letter confirming funds not received due to closed account, they also supplied me with my correct bank details using suffix 02. Firevegas still remain dishonest, saying they banked into my closed bank account. Please Help.

Disputed Casino Fire Vegas Casino

Reason Missing Funds

Amount $1000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Otepoti07,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fire Vegas Casino

• Representative

2 years ago

Dear OTEPOTI07,

Thank you for your message. Upon reviewing this request, we have been informed by our support team that they have been in touch with you directly responding to your inquiry.

If you have any further questions, don't hesitate to reach out to us.

Kind regards
Firevegas Casino

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Fire Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear all,

Fire Vegas Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,469

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Fire Vegas Casino Complaints

See all complaints for this casino

Delaying payment of INR 22040

I am a verified member at Firevegas casino and requested a withdrawal of INR22040 on 9 September. After 40 hours in pending my withdrawal was processed from them but I haven't received the funds. I requested the casino to give me transaction id issued by bank when they did funds transfer but they are not giving it.

Resolved

₹22,040

Withdrawal funds not received

I requested a withdrawal of my $4750.00 in winnings from Fire Vegas casino on July 19th 2023. I sent in my identification documents which were received and approved via email. My withdrawal was approved. I have also sent in both my domestic and international CAD wire transfer information via email which was approved and updated to my account. I have received varying wait times and now have been told my withdrawal could take up to 10 business days. It is now August 7th 2023 and I still have not received my funds. I emailed the company to request a wire trace on August 3rd 2023, I received an email stating that they received my email requesting a trace and that I would receive a response in 48 hours. I still have to receive an email in regards to a wire trace and I have still not received my funds.

Resolved

$4,750