Complaint #4 Fire Vegas Casino

Withdrawal funds not received

By Mylover2

2 years ago

I requested a withdrawal of my $4750.00 in winnings from Fire Vegas casino on July 19th 2023. I sent in my identification documents which were received and approved via email. My withdrawal was approved. I have also sent in both my domestic and international CAD wire transfer information via email which was approved and updated to my account. I have received varying wait times and now have been told my withdrawal could take up to 10 business days. It is now August 7th 2023 and I still have not received my funds. I emailed the company to request a wire trace on August 3rd 2023, I received an email stating that they received my email requesting a trace and that I would receive a response in 48 hours. I still have to receive an email in regards to a wire trace and I have still not received my funds.

Disputed Casino Fire Vegas Casino

Reason Delayed payment

Amount $4750

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Mylover2,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fire Vegas Casino

• Representative

2 years ago

Hello Mylover2,

Thanks for your message. I have been in touch with our support team and they confirmed that they have tried to return your funds. Upon further investigation, the withdrawal was enabled to be processed due to incorrect bank details.
We kindly ask you to contact support and provide an alternative withdrawal method. Please let us know once the matter has been sorted out.
Kind regards,
OneUp Team

AskGamblers

• Support Team

2 years ago

Dear Fire Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fire Vegas Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,469

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Fire Vegas Casino Complaints

See all complaints for this casino

Delaying payment of INR 22040

I am a verified member at Firevegas casino and requested a withdrawal of INR22040 on 9 September. After 40 hours in pending my withdrawal was processed from them but I haven't received the funds. I requested the casino to give me transaction id issued by bank when they did funds transfer but they are not giving it.

Resolved

₹22,040

Deposit put into closed account, request to send to active account

I won $1000nz in July it was accepted., I accidentally used the wrong suffix 01 instead it should of been 02, as my 01 account was closed in June 2022. I explained the situation to my bank, they said there are no funds credited to your account because it was closed on June 16th, so it would have bounced back to Firevegas within 2 days.

My bank supplied me a letter confirming funds not received due to closed account, they also supplied me with my correct bank details using suffix 02. Firevegas still remain dishonest, saying they banked into my closed bank account. Please Help.

Resolved

$1,000